Receptionist - Merville Barracks

Job Introduction

We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

• Manage the Reception area, controlling duty Sodexo staff, and ensuring the area is kept tidy and presentable.
• Liaise with all on-site Military, Permitted Users and SDSL staff.
• Control the point of access to the Cpl Budd Gym during the requisite hours, security checking ID cards/passes, and ensuring that all visitors book in and out
• Operate the Amenities Bookings Help Desk, both COBRA and Manual systems, manage the taking of bookings for all Garrison Sporting Facilities, and communicate late bookings to Authority personnel and contractors.
• Manage Bookings Help Desk documentation, records and reports, and produce quarterly accounts for the Manager.
• Manage the timetable and plan accordingly to ensure equipment is set up where required for bookings.
• React to Help Desk events received, and communicate them effectively.
• Receive and respond to booking applications received out-of-hours.
• Man the Reception telephone system.
• Produce a weekly Use of Grounds/Facilities forecast, and distribute it accordingly.
• Complete any/all Reception administration tasks and supporting documentation.
• Sell items from sales cabinet, secure cash receipts within cashbox held in office safe.
• To carry out other unspecified duties as directed within the range of personal skills, knowledge and experience.
• Undertake contingency planning by way of training Deputy Manager and Supervisor in all aspects of managing Reception, including the booking system and COBRA.
• The input and updating of all H&S records and registers.
• In relation to on site equipment, ensuring the compliance in all SHEF matters as required by the Company, and those which are site specific.
• Assistance in risk and hazard recognition.
• To store and manage all COSHH and cleaning stock.
• Manage all sales equipment and keep comprehensive records.
• Manage the Reception area, controlling duty Sodexo staff, and ensuring the area is kept tidy and presentable.
• Produce a weekly forecast and send out to all Military, Permitted users and allocated SDSL Staff by the end of each Thursday of each week.
• Manage Bookings Help Desk documentation, records and reports, and produce quarterly accounts for the Manager.
• Control the point of access to the Cpl Budd Gym during the requisite hours, security checking ID cards/passes, and ensuring that all visitors book in and out
• Carry out monthly stock checks on sales equipment and update/keep records.

The Ideal Candidate

• Good communication skills both verbal and written
• Knowledge of health and safety
• Able to work on own initiative within team environment
• Able to demonstrate attention to detail and adherence to standards
• ICT skills (experience in using Word, Excel and Microsoft outlook)
• Customer focused individual

Package Description

• Competitive hourly rate.  
• Regular monthly training in both Health and Safety.
• Access to a wide range of employee discounts and benefits.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.