Quality & Performance Manager

Job Introduction

We are currently looking to recruit an experienced Quality & Performance Manager to co-ordinate with service managers on site at North Devon District Hospital, to maintain and improve the quality and performance of services provided.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Overall monitoring of quality and performance of all services both Acute and Community sites
• Assist in preparing for and running training and briefing sessions for managers and staff on personal practices and/or skills such as recruitment and selection, disciplinary, grievance and sickness handling and appraisal and assist in the practical performance when required
• Organise the training support and resource in relation to quality and performance programmes
• Develop and implement a quality assurance system throughout all the service departments ensuring concise benchmarking
• Process and interpret the quality assurance audit results via information technology into a monthly, quarterly and annual report format
• Develop and introduce a patient/customer satisfaction questionnaire to the site and to process and interpret the results
• Co-ordinate Unit Business Health checks 
• Develop, introduce, manage and maintain quarterly customer focus groups
• Ensure a culture of continuous performance improvement is introduced throughout the service departments

The Ideal Candidate

• Experienced professional preferably qualified as a member of an appropriate professional body
• Proven track record of managing a quality assurance system, and conducting quality assurance audits preferably within a hospital environment
• Proven experience of managing employees within a service environment and maximising the performance of their team
• Excellent interpersonal skills with the ability to relate to all levels within the Trust, Sodexo and service users
• Ability to be an effective team player within the Services Management Team
• Flexible with the ability to work under pressure whilst looking for continual improvements to service delivery
• Fully aware of relevant Employment, Hygiene, Health and Safety and general legislative matters
• Highly developed administrative and computer skills
• Food Hygiene Qualification (desirable)
• IOSH or NEBOSH Qualification (desirable)

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

Required to participate in management on-call rota

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.