Quality Assurance Officer

Job Introduction

We currently have an opportunity for a Quality Assurance Officer to join our company. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

Role Responsibility

• To provide an independent view of the cleaning services across ICHT hospitals
• Role reports into the H&S Manager who’s reporting line is independent of the ICHT
• Contract management team.
• To quality check cleaning standards against the National Cleaning Standards 2007 using
•  the Innovise cleaning auditing tool.
• To undertake independent cleaning standard audits
• To undertake quality assurance audits after a Sodexo Supervisor/Clinical lead audit has been completed, must be within the same working day
• Training of Supervisor & clinician’s in  auditing cleaning for a consistent  approach & method in cleaning standards at ICHT
• To work closely with site Domestic Manager & their team liaising on all matters relating to cleaning
• Give independent honest feedback to Sodexo site GM’s on cleaning standards, supporting remedial actions when required
• To work closely with the ICHT Facilities Quality Assurance Managers & Facilities Site Managers in respect to cleaning standards
• As part of any audit undertaken, to review H&S and compliance in the area being audited, both from a Sodexo & Trust responsibility and perspective.
• Review and observe cleaning practices of domestics in the areas to ensure that correct processes are being adhered to.
• Ensure that correct chemicals are being used and there are no obvious H & S risks
• Observe whether correct PPE is being worn by Sodexo staff whilst carrying out audits
• Ensure the areas/wards that have been assigned to be audited are completed or if not rearranged with clinical colleagues each day.

Accountabilities

• Ensure all independent QAO audits are conducted jointly with clinical colleague for their respective area /ward.
• Quality Assurance audits of a previously audited area/ward by a Sodexo Supervisor & the Clinical lead are conducted after the original audit has been completed and within the same day.
• Report via the helpdesk any building fabric, fixtures or fittings issues found during the audit process (CBRE the hard FM provider to carry out repairs as identified).
• Liaise closely with the Sodexo Domestic Manger on audit findings and action plans as required
• Give independent feedback to Sodexo site GM’s on cleaning standards, supporting remedial actions when required
• As part of any audit undertaken to review H&S compliance in the area being audited, both from a Sodexo & Trust responsibility perspective
• Attend a weekly QA review meeting with the H&S Manager (line Mgr) to agree next week’s audits & discuss trends and issues uncovered during the week.
• To join each site weekly Sodexo GM & Service managers meeting as required
• To join Sodexo/Facilities weekly review meeting as required
• Make recommendations for improvements in cleaning methods & standards as per the Sodexo contract specification and industry best practice.

The Ideal Candidate

Essential

• Good standard of English literacy and numeracy
• Proven IT skills
• Experience in delivering domestics cleaning services within a hospital setting
• Effective communication with patients, visitors, customers, clients, and staff
• Strong interpersonal skills and ability to  communicate effectively at all levels
• Good time management and organisational skills
• Ability to audit NCS 2007 cleaning standards , being consistent & fair in the auditing process
• Understanding of relevant Health and Safety legislative requirements
• Understanding of Sodexo systems policies and procedures
• Attention to detail and possess high cleaning standards
• Ability to stand by your decisions
• Positive persuasive skills
• Ability to respond quickly to situations as they arise
• Ability to take instruction from both line manager and clients
• Ability to achieve and set high standards in the auditing process
• Be self-motivated
• Sense of own initiative
• Empathy with patients and visitors
• High standards of personal hygiene
• Ability to work independently and as part of a team
• Ability to deal with stressful situations
• Positive approach to learning in role and identifying own training needs as appropriate
• Flexible approach to role

Package Description

The role of Quality Assurance Officer is being introduced into the Domestic Cleaning teams to provide an independent view of the cleaning standards against the Nation-al Cleaning Standards 2007.

Using the Innovise tool, the Quality Assurance Officers will undertake independent cleaning audits soon after a Sodexo / Trust joint audit has taken place. They will give honest feedback to the management team on results, supporting remedial action when required.

These roles will ensure we continue to improve and develop our cleaning standards.

1 Quality Assurance Officer is being recruited for Charing Cross Hospital.

1 Quality Assurance Officer is being recruited for Hammersmith Hospital.

1 Quality Assurance Officer is being recruited for St Mary’s & Western Eye Hospitals.

The Quality Assurance Officers will report into Kathleen Gallagher, Health and Safety Manager.

All roles are for 37.5 hours a week, mainly Monday to Friday with some weekends as required.

If you would like to apply for this position please contact your supervisor to pick up an application form. You should then send your application form along with your CV and covering letter to Kathleen Gallagher, Health and Safety Manager, by email to kathleen.gallagher@sodexo.com or by post to Sodexo, Charing Cross Hospital, Fulham Palace Road, London, W6 8RF marked for the attention of Kath-leen Gallagher by the closing date of Wednesday 14 June 2017.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.