Performance Manager (FM/Property)

Job Introduction

The Performance Manager is a pivotal role within the Account team ensuring day to day Reporting services run smoothly including delivery of all routine and ad-hoc reporting.

You'll have line management and development responsibility of Reporting Analysts in the delivery of reporting services.

You'll develop the reporting product in line with business need and client requirements, ensuring standard best practice approaches are utilised. In addition to developing close relationships both with internal customers and external clients. You'll evolve and develop the reporting function to best practice solutions.  You'll also have responsibility of live monitoring of contract performance.

We are proud to have been awarded an exciting new Government with a large scale portfolio and are seeking facilities management professionals, ideally with managing agent/integrator model experience  You'll also support the transformation and change management this new contract will bring, working alongside a dedicated team for the business segment

Our wealth of experience means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs.

Role Responsibility

• Line manage Performance Analyst(s)
• Manage account PMSs
• Monitor and report against KPIs
• Liaise with function representatives to improve performance
• Produce monthly performance report documents
• Report performance to the client in monthly review meetings
• Deliver routine reports
• Liaise with internal and external customers to develop new reports
• Understand new report requirements and liaise with report writers to create reports
• Use experience/qualifications to interpret/add value to reports
• Respond to ad-hoc queries from customers/clients
• Represent Sodexo in appropriate client facing meetings

The Ideal Candidate

• Comfortable with manipulating and interrogating large data sets
• Understand KPI reporting
• Understand commercial impact of PMSs
• Understand and able to gather requirements for reporting
• Able to understand and interpret outputs of reporting (produce commentary, insight)
• Comfortable and influential communicator at all levels Operator to Director)
• Strong stakeholder management
• Excellent communication and report writing skills (English, grammar)
• Effective time management able to prioritise
• Leadership;  Management/Deputy experience
• Commercial awareness

Desirable

• Experience of CAFM systems, IBM Maximo & Cognos
• VBA
• SQL
• Degree or equivalent qualification in relevant discipline
• CI methodology;  Lean/Six Sigma

Package Description

£Competitive salary DOE + benefits including car/car allowance, bonus, pension, flexible benefits scheme etc

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.