Patient Dining Manager (Catering)

Job Introduction

Sodexo Healthcare are currently looking to recruit an experienced Patient Dining Manager on an 8-month fixed term contract, to oversee the provision of patient feeding throughout Hammersmith Hospital, ensuring the standard of food and production throughout the service is maintained for patients.

Particular emphasis will be based on food quality and monitoring of patient catering at ward level. You will implement and manage all the companies’ policies and procedures in your areas of responsibility, training all staff under your control.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Ensure all staff are effectively deployed and developed to meet the needs of the business
• Work with the hostesses to effectively manage the meal service at ward level ensuring that agreed service specifications are being met
• Manage the day to day operations in the Diet Bay
• Ensure all allergen information is kept up to date and communicated as necessary to run a compliant and safe service
• Work effectively with the stores team to control the provision of foods to the wards and maintain stock levels to meet Sodexo guidelines
• Ensure that a full weekly stock take of all patient feeding stock is carried out in line with the company trading weeks
• Ensure all departmental financial targets are met in line with annual budgets and forecasts
• Report weekly on any variances to budget/forecast on all cost lines
• Provide accurate labour reports detailing reasons for any overspend and use of Premium Rate Overtime
• Ensure that extremely high standards of food preparation are in line with the strict hygiene procedure and to achieve 5 stars with the local EHO accreditation
• Ensure patient menus are compiled efficiently, ensuring wastage and ordering are kept to a minimum
• Carry out Patient Surveys ensuring the data is collated and provided to management

The Ideal Candidate

• Experience in overseeing staff and implementation of best practices
• Line management experience
• Computer literate in excel and word
• IOSH Working Safely and Level 2 Food Hygiene certificates
• Experience of working in catering
• Experience in dealing with customers and handling complaints

Desirable

• IOSH Managing Safely and Level 3 Food Hygiene certificates
• Knowledge of national patient feeding standards through Better Hospital Food and PLACE 

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week, flexibility is a must due to the nature of the business. Normal working hours Monday – Friday, with additional hours as business dictates

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.