Patient Catering Manager

Job Introduction

We are currently looking to recruit an experienced Patient Catering Manager to plan, organise and manage delivery of all services within the catering operational business area at North Devon District Hospital and local Community sites.

You’ll ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business areas, whilst contributing to the growth of all services in order to meet client and commercial expectations and maintaining strict budgetary control.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, and retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Ensuring the delivery of a first class customer facing service to Trust staff for the provision of patient meals and community hotel services
• Working with colleagues and client associates to continuously identify opportunities for additional services and service improvement across the range of services offered
• Adopt and encourage a culture of “zero harm” in the workplace
• Continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level
• Manage the annual leave and company absence policy to ensure a smooth and seamless administration service
• Ensure that reports, documentation and key actions are completed in line with business calendars and contract requirements
• Action customer compliments by praising staff and resolving complaints satisfactorily
• Ensure that all costs and expenditure are within the budget levels agreed between the client and Sodexo
• Drive performance through adherence to all promotional activity and marketing initiatives

The Ideal Candidate

• Knowledge of working in a management role within the catering industry
• Proven experience in catering sector, including stock management & an appreciation of budgetary process and financial understanding
• Strong people management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Must have one of the following qualifications or equivalent:- BSC (Catering), MHCIM, HND, City and Guilds 706/1 and 2, NVQ level 2 and 3 and possess an intermediate level food safety certificate
• Valid driving licence

Desirable:

• Experience of working within a hospital environment
• Proven experience of managing client relationships within a contract environment

**Evidence of certificates or qualifications must be shown at interview stage

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week - including one weekend every 7 weeks, with the following Thursday and Friday off

There is a requirement to travel around the community sites so a valid driving licence is required

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.