Part Time Learning and Development Administrator
Job Introduction
|
We have an excellent opportunity for an experienced administrator to work in our Learning and Development Administration team, working collaboratively as part of the HR Shared Service Centre to provide a customer focused accurate administration and query handling service on a part time basis. This role is for two days a week, across Monday to Friday, with flexibility to suit the individual. |
Sodexo are a global facilities management business, they work with companies to provide an exceptional level of service, they have various specialised areas, across Defense, Justice Services, Healthcare and Education. Employing around 40,000 people across the UK & Ireland they offer an excellent environment where people can grow and develop their career. With a new shared service centre in Manchester they are looking for a Learning & Development Administrator to join their team providing front line customer support to employees and managers.
Role Responsibility
- To work collaboratively as part of the HR Shared Service Centre to provide a customer focused, accurate and efficient Learning and Development administration and query handling service
- Provide a friendly and efficient administrative service to customers, ensuring that employees are booked onto courses
- Undertake administration for learning and development solutions including coordinating bookings for course and trainers such as scheduling, preparing and sending joining instructions, course materials, venue booking, catering and facilitator liaison
- Arrange any additional functions related to L&D such as graduation ceremonies
- Use and accurately maintain systems including SAP HR
- Maintain accurate records of “no-shows” and inform line
- Maintain accurate register of “Train the Trainer” trained employees
- Liaise closely with line managers
- Liaise closely with external providers ensuring that bookings are made
- Work closely with trainers to ensure that they have all necessary information for courses they are delivering, including training packs and attendance lists
- Work closely with the HR Process and Intranet Specialist to ensure that courses are published on the intranet
The Ideal Candidate
- Experienced administrator with accurate keyboard skills and excellent attention to detail
- Customer service focused and committed to providing a helpful, and responsive HR service
- Ability to quickly adapt to changing priorities
- Ability to identify situations which could result in potential customer complaints in order to prevent the complaint from occurring
- Well organised with ability to work to tight deadlines
- Strong understanding and respect for confidentiality
- Good verbal and written communication skills including excellent telephone manner
- Able to work cooperatively within a team and on own initiative
- Proficient user of Microsoft Office programmes
Package Description
Up to £7,600 + Benefits
Sodexo offer participation in a flexible benefit scheme through which employees can purchase benefits which suit you and your circumstances. This includes additional holiday, gym membership, health insurance etc. Sodexo discounts, our inhouse discount website, gives you quick & easy online access to great discounts from over 1200 online retailers.
