Operations Support Officer (OSO)

Job Introduction

Sodexo Justice Services has been operating in the United Kingdom since 1993. We operate five prisons in the UK and have a reputation for operating excellent, ethical, innovative and rehabilitative services. Our vision is to become a strategic partner of our clients by designing, managing and delivering quality of life services which make a meaningful difference to offenders by changing lives for the better.

Awarded a bronze accreditation by Investors in People, HMP Forest Bank is one of the largest prisons in the UK and demonstrates custodial excellence in many areas with an emphasis on risk assessment, addressing comprehensive needs and forming strong links with the community outside.

As a Operational Support Officer (OSO), you will maintain a safe and secure environment for staff, visitors and prisoners where everyone is treated with decency, dignity and respect. Creating, maintaining, and promoting an environment which demonstrates an adherence to safety and security

Start date is 29th September for a 9 week intensive training course

Role Responsibility

Operational Support Officers (OSO's) are integral to the day to day running of the prison - they are the front line on a day to day basis for the below tasks:

• Provide a first point of contact to the general public and official visitors in a polite and professional manner
• Operate and monitor security and supervision systems within the prison
• Operate and input data into the IT systems and local and corporate administrative systems are required.
• Report any problems or concerns, potential breaches of security or Health and Safety hazards to the Duty Manager immediately.
• Ensure a thorough handover to incoming staff, making them fully aware of recent and forthcoming events.
• Carry out all work in accordance with policy and procedures, in particular health and safety, race relations, equal opportunity, suicide prevention and anti-bullying policies
• Undertake duties as required which contribute to the effective operation of the prison.

The Ideal Candidate

Are you interested in people from all different backgrounds/cultures and their issues?

Is being part of a hard working dynamic team important to you?

Can you work under pressure and still be supportive of your colleagues?

Are you prepared to work shifts which will include some weekend working, late/night shifts and working on public holidays?

Are you dependable and can you be relied upon to come to your work and always perform to the best of your ability?

Do you have the confidence to deal with difficult situations while remaining calm and in charge of your emotions?

If you have answered YES to all these questions then this may be the career for you.

In exchange what we offer candidates is a rewarding career with a competitive salary and excellent benefits package.

*Please note that applications received without the security questionnaire being completed will not be considered. 

Skills, Knowledge and Experience

Essential

High level of inter personal skills.

Excellent customer service skills.

Have a proactive approach to Equality and Inclusion.

Have a proactive approach to Health and Safety.

The ability to challenge inappropriate behaviour.

The ability to perform tasks alone or in a team to a high standard without constant supervision.

Proactive, systematic approach to tasks.

Highly Desirable

Good IT skills.

Good team player.

Initiative.

Motivated.

Positive attitude.

Target start date is 29th September with a full 9 week mandatory training programme 

Unfortunately, absences are not permitted during our intensive course, therefore if you have any planned holidays during this period then you should not apply on this occasion.

Package Description

£16330.98 plus benefits including free meals, parking, Gym, Pension, Discounts etc

About the Company

Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defence sites, prisons, sporting events and visitor attractions.  Sodexo is committed to safeguarding and promoting the welfare of children and vulnerable adults. All roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Criminal Records Bureau (UK) and/ or Disclosure Scotland (Scotland)