Operations Manager

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Are you looking for an opportunity that will enable you to utilise your skill set to the max? 
Sodexo is looking for a Operations Manager to manage a fully integrated facilities management contract on a flagship leadership learning centre for a top global organisation, driving service excellence through service delivery and innovation whilst maintaining compliance within health, safety and sustainability activities. The single point of contact for all Facilities Management activities on the site, communicating on a daily basis with the Leadership Development Management Team, clients and senior leadership representatives. 
 

Role Responsibility

Responsibilities will be:

    To effectively manage the Sodexo team and to ensure that exemplary facilities services are provided
    To deliver operational excellence across all Sodexo services.
    To manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.
    To motivate and lead the team to achieve high performance at all times.
    To provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices.
    To deliver services in line with the business ethos, delivering innovative solutions to the client’s expectations.
    To work as part of a team ensuring high standards of service, customer satisfaction and contract retention. To comply with Sodexo procedures, Health and safety and all legislative requirements.
    To effectively manage and develop, undertake appropriate training and staff development.
    To ensure all current legislative requirements are met and appropriate systems are in place.
    To ensure service standards and deliver as customer focussed service as per agreed KPI. To also be responsible for determining and delivering remedial action where the satisfaction level has not achieved target.
    To recruit appropriate staff as required and ensure that contracts and deployment of staff meets operational needs. The post holder also ensures that all staff receives an appropriate induction and is responsible for all elements of their training including coaching.
    To ensure that cleaning and hygiene standards are, written understood by team members and implemented at all times.
    To ensure that proper care is exercised in handling, operating, safeguarding and maintaining equipment and appliances under the control of the cleaning services and maintain inventory records. 
    To be responsible for ordering materials, managing invoices, effective stock control mechanisms and collection of income in accordance with agreed policy.
    To ensure all necessary steps are taken to ensure the security of accommodation, equipment, stock and monies within area of authority. 
 

The Ideal Candidate

    It is essential that you have a pro-active attitude and can be flexible in relation to duties and working hours. The job also requires someone who can demonstrate that they have strong organisational and planning skills and have the ability to priorities and manage their time effectively
    The candidate must be able to work effectively without close supervision and must possess good organisational skills.
    The ability to communicate clearly is seen as essential
    Demonstrable success in developing and delivery stock control mechanisms 
    Experience of designing and delivering to targets to achieve quality standards, customer satisfaction and profit margins 
    Experience of delivering financial targets
    Experience of customer service and in particular customer relationship management 
    IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems
 

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process