Operations Manager - Logistics and Domestic Services

Job Introduction

We are currently looking to recruit an experience Operations Manager to be responsible for the delivery of Logistics and Domestic management and of the teams that deliver these services on site at Hereford County Hospital.

You will ensure that patients, materials and equipment are safely and appropriately transferred around the hospital to the standard required whilst delivering an effective and efficient service that meets contractual obligations, KPI’s and agreed Trust and company policies and procedures.

If you can bring innovation and flare to the team and you have strong leadership qualities, whilst having the ability to act as an effective team player – this is a fantastic opportunity for you.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Ensure that all financial targets are achieved within a framework of financial control
• Work as a team to achieve high standards of cleanliness across site at all times  
• Maintenance of ISO9001 quality Management system
• Deliver budgeted profit and turnover for portfolio and accounts as agreed with line manager
• Ensure compliance with company policy
• Ensure high levels of customer satisfaction are monitored, measured and managed
• Responsible for recruitment and management of subordinates, and personal development, reward and recognition, appraisals, health & safety, and communication of shared goals
• Ensure the Sodexo Health & Safety policy is adhered to and that all subordinates are aware of the policy and their responsibility for its implementation
• Attendance at client and Trust meetings in relation to daily operational issues requirements
• Carry out site on-call to the agreed rota

The Ideal Candidate

• Proven experience of managing employees, addressing performance issues effectively and maximising engagement
• Experience of budget management
• Excellent communication skills, be persuasive and decisive
• Literate in IT and computer systems
• Ability to analyse problems analytically, develop opportunities and implement innovative solutions/approaches
• Strong ability to increase individual effectiveness through influencing leadership, motivation, coaching and training
• Experience of hospital logistics and domestic services (advantageous)

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week, predominantly Monday-Friday – flexibility required

Participate in the site on-call rota when required 

Global grade I1

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.