Operational Support Officer

Role Responsibility

• Provide an effective and efficient security and escort duties across any areas of the prison.
• Promote Equality and Inclusion.
• Positively promote all aspects of Health and Safety.
• Adhere to all relevant Prison Service Orders
• Complete any other task deemed necessary by the Senior Officer or Operations Manager.
• To maintain the security of the gate by:
• Operating the pedestrian and vehicle access control panel in the gate area
• Searching vehicles and visitors that enter and exit the prison
• Ensuring that only authorised personnel enter and exit the gate area, and by checking appropriate tally
• Keeping an accutate prison roll
• To maintain the CCTV video library
• To patrol the perimeter of the prison and grounds and  report any concerns/problems to the communications room
• To be alert and vigilant at all times, reporting breaches of security to the Security Department and the Orderly Officer immediately.  Breaches of Health and Safety must be reported immediately to the Orderly Officer and the Health & Safety Manager.
• To deal with staff, visitors and prisoners in line with Sodexo values (respect, rights and responsibilities) and treat everyone in a professional and polite manner.
• To carry out any other reasonable duties as requested by a manager at HMP Forest Bank-

The Ideal Candidate

• High level of inter personal skills.
• Excellent customer service skills.
• Have a proactive approach to Equality and Inclusion.
• Have a proactive approach to Health and Safety.
• The ability to challenge inappropriate behaviour.
• Ability to perform tasks alone or in a team to a high standard without constant supervision.
• Proactive, systematic approach to tasks.
• Good IT Skills.
• Good team player.
• Good initiative.
• Motivated.
• Positive attitude.

Package Description

CANDIDATES WHO HAVE APPLIED FOR THESE POSITIONS IN THE LAST 6 MONTHS AND WERE UNSUCCESSFUL, NEED NOT REAPPLY.

We are currently looking to recruit substantive Operational Support Officers to provide efficient and effective support throughout the Prison.  Your primary role will be to maintain security, surveillance and ensuring all contractors and visitors are escorted and supervised whilst in the establishment.  if you are successful in the selection process, you will begin 2 weeks professional training, in order to carry out all aspects of the role successfully.

About the Company

Sodexo Justice Services (formerly “Kalyx”) has been running justice services which change lives for the better since 1993. We do this in over 120 sites across the world, including the total operation of 4 prisons in the UK.

We have a reputation for delivering excellent, ethical, innovative and rehabilitative services, which provide comprehensive solutions to address our clients’ requirements

HMP Forest Bank is one of the largest prisons in the UK, holding over 1,400 male offenders.

The prison demonstrates custodial excellence in many areas with an emphasis on risk assessment, addressing comprehensive needs and forming strong links with the community outside.

Successful resettlement has been enhanced through the development of a bespoke strategy of directly engaging key local organisations to produce real jobs and employment opportunities for offenders on release.

The prison also hosts several workshops, including one providing 32 prisoners with 40 hours a week of meaningful work.