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Operational Support Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

If you’re an experienced facilities professional passionate about innovation then this could be the role for you.

We are looking to recruit an Operational Support Manager to take responsibility for the delivery of FM services across a number of sites for one of our professional services contracts

 

Role Responsibility

  • Maximise and manage the profitability of the contract and deliver the required results against Sodexo and Client budgets
  • Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
  • To provide leadership across all services’ and act as a subject matter expert in other IFM services to grow existing service delivery across the portfolio.
  • Support the Account Manager and Director in the development of business strategy in line with current and emerging client needs to deliver significant business growth within the UK& potentially global.
  • Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements 
  • Responsible for the day to day delivery of services to the client in line with the consistent approach deployed.
  • Client retention through pro-actively developing and building client and customer relationships
  • To implement and maintain business improvement and process improvement into all areas
  • Support the business development and regional management teams in identifying opportunities with other clients to maximise profit and growth
  • Manage the services and teams to the agreed standards. Establishing and effectively leading a highly capable team. 

The Ideal Candidate

  • A customer focused approach, exhibiting a reliable and responsible attitude
  • Reliable and responsible attitude.
  • Confident and flexible manner.
  • Previous experience of events planning & corporate hospitality.
  • Strong planning and organisational skills.
  • Proven ability to prioritise
  • Able to multi-task
  • Advanced IT skills, particularly MS Office suite.
  • Customer focussed.
  • Experience of managing multiple service streams
  • Exceptional client relationship management skills
  • Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
  • Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
  • Proven track record in operational management in a similar environment
  • Proven financial acumen essential with commercial experience and business acumen with ability to understand P&L accounts.
  • Excellent communication, influencing and facilitation skills
  • High standards of numeracy and written communication
  • Continuous professional development in industry/specialism
  • People management experience within a diverse geographic and business environment
  • Self-motivated and able to work on own initiative within a team environment 

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
Salary £40100
Frequency Annual
Job Reference SDX/TP/RF509947/KB
Contract Type Permanent – Full Time
Closing Date 04 December, 2017
Job Category Facilities Management
Business Unit UK Corporate Services
Location No Fixed Place of Work - Travel required, England
Posted on 23 November, 2017

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