Mess Manager (hotel services, hospitality, food and beverage)

Job Introduction

As Mess Manager at the Ousefield House Officers Mess, you'll perform and supervise the day to day activities, ensuring your team are engaged, motivated and getting the most from their role.

Are you frustrated having to work every weekend, long hours and split shifts, not being able to spend time with family & friends, but this comes with working in the hospitality sector, doesn't it? Not with Sodexo, we value our colleagues' quality of life - this role is predominately a Monday to Friday working role with occasional evening and weekends.

You'll promote and manage functions including planning, menus and costing in conjunction with the catering team.  Our functions range from Family Fun Days and BBQ's, but there are many more Fine Dining/high end Dinners due to the nature of this site. Prestigious and high profile, Imphal Barracks is the Headquarters which is also home to the Major General.  We also provide accommodation services to c12 Mess members who live in. 

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. The impact of change and uncertainty as consolidation occurs throughout the armed forces, set against a backdrop of today’s rapidly changing world, makes the preservation of high standards even more important than ever. We are dedicated to delivering the best quality as well as cost-efficiency in the delivery of infrastructure, facilities management, catering, retail and leisure services to the armed forces community

We’re proud that our work has a significant bearing on morale, retention and recruitment.

Role Responsibility

• Perform and supervise the day to day activities of the Mess, to the benefit of all members and residents
• Promote and manage functions including planning, menus and costing in conjunction with the catering team
• Ensure standards of service detailed in the contract are achieved, maintained and developed
• Liaise with the key stakeholders (PMC/RSM) and mess committee to develop relationships and promote Sodexo
• Plan, organise and manage delivery of all services within the Mess operational business area
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
• Embrace the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values
• Manage all aspects of performance of an assigned group of direct reports

*please see job description for further details

The Ideal Candidate

• Proven experience in hospitality sector, including stock management, cash control and customer service
• Proven track record of leading, managing and developing a team
• Proven experience of managing client relationships
• Good numerical and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions

Desirable

• Experience of working in a similar role within the service industry at a comparable level in a company
• IOSH and CIEH qualifications or equivalent
• Experience of working within a Military environment 
• Experience of large scale and scope hotel operation 

Package Description

Competitive salary of £20,000 benefits including bonus, pension, option to 'buy' additional flexible benefits such as holidays, healthcare etc

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.