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Mailroom Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

This position requires a proactive customer focused individual with an exceptional eye for detail and the ability to communicate and build relationships at all levels. The person needs to be a forward thinker with a methodical approach, exceptional planning, and excellent organisational and
communication skills with the ability to challenge to further develop the service offer.

Role Responsibility

Sort incoming post, packages, newspapers, magazines and journals into the correct tray or pigeon hole for a person or department.

  • Deliver these items to the right people or department.
  • Collect outgoing post, packages and other items.
  • Deliver these internally, or frank and bag them up for external mail collection.
  • Deliver urgent items or packages to other businesses, or other offices of their own organisation.
  • Maintaining records - for instance, of special deliveries or the circulation of specific items.
  • Use an x-ray machine for incoming packages.
  • Ensure all incoming and outgoing mail and packages are processed quickly and efficiently
  • Ensure high security of post room valuables must be securely locked away
  • Providing a comprehensive front desk post room service to our residents you’ll be their go to person for all post enquiries
  • Respond to calls and emails in a timely and professional manner
  • Provide local and site information. You’ll aim to anticipate and exceed their expectations where ever possible promoting and maintaining a positive and memorable resident experience.
  • Support the team with administration tasks, marketing activities, logging maintenance requests
  • Data input
  • Apply a continuous improvement outlook on all tasks undertaken
  • Project a positive, approachable, friendly and professional image
  • Carry out any reasonable task as directed by the Management.

The Ideal Candidate

  • A high level of customer services / host experience in prestigious environments.
  • Previous experience of providing similar service bundles via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service.
  • Relevant training, qualifications and experience to deliver services in line with legislative and statutory requirements.
  • Good understanding and experience of working in a mailroom/reprographic environment and using high principles to successfully deliver services
  • Experience with focusing on individual customer requirements and care whilst meeting required service levels.
  • Awareness of the need to provide services in a sensitive manner such as not to affect AZ’s business, reputation or share value
  • Ability to handle feedback in a calm, structured and professional manner.
  • Attention to detail
  • Ability to challenge ideas and opinions in sometimes confrontational situations

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

 

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