Lounge Manager
Job Introduction
We have an excellent opportunity for someone to join the Sodexo team and lead one of our prestigious lounges at Manchester Airport. This role involves leading the team to ensure smooth day to day running of Lounge.
Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.
For more information on the company see Careers in Sports and Leisure
Role Responsibility
Looking after the Lounge, we ensure the airlines customers receive a high level of customer service, exceptional food and beverage offers and maximise their overall experience. This role involves working with the Client Lounge Manager, and Sodexo Account Management team, to bring added value to the contract though innovation, pro-activeness and service delivery. Building positive working relationships with airport teams, you will ensure all staff are trained, undertake staff appraisals, maximise customer service through training and create an environment where constant improvement is actively encouraged and recognised. Working with the Sodexo food and beverage development teams you will bring innovation to the food offers and be actively involved in the menu workshops. In addition you will complete reports, adhere to financial targets and complete all relevant health and safety and food safety documentation.
The Ideal Candidate
- Experience in providing ‘high-end’ quality in customer service and product.
- Can balance between creating and working in a fun environment with clear high quality service and product expectations.
- Passion for food and innovation – ‘foodie’
- Flexible to work 5 days out of 7 with shifts.
- Excellent communicator
- Motivated and an excellent motivator
- Cost control
- IT Skills
Package Description
Up to £30,000 + Benefits
About the Company
Our mission is improve the quality of life of Sodexo employees and all those we serve, and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We work to improve the well-being of people across the globe through our unique range of expert services and the talent of our teams. As one of the world’s largest employers and a
company of “people at the service of other people,” we are committed to being an employer of choice – providing jobs for our people, as well as training and opportunities for internal promotion to help our employees move up the career ladder.
