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Lounge Bar Tender

Job Introduction

Shift Pattern - 4 on 2 off

Earliest Start - 05:00hrs

Latest Finish - 22:30hrs

Role Responsibility

To provide excellent customer service from the preparation, presentation and service of food and beverages to the Lounge customers satisfaction.

To ensure the bar area is fully stocked, set and maintained to the company and clients high standards at all

times.

A. Start of shift:

  • Set the bars, ensure the condiments, glasses, cups etc are neatly arranged.
  • Ensure all food and beverages are displayed according to specification.
  • Ensure the coffee machine is ready to use.
  • Ensure beverages are served to agreed specification and remain within licensing laws at all times.
  • Check on the left over wine/liquor/champagne bottles; those containing less than ¼ need to be re-placed
  • with new bottles.
  • Load service counters as and when directed and to ensure sufficient supplies throughout the service
  • period.
  • Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
  • Assist the chef with some food preparations for example fruit plates, cheese boards etc.

B. During the shift, and after Lounge operating hours:

Location: Heathrow Airport, England

  • Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
  • Ensure the dining area is adequately stocked during service times.
  • Clear the table areas, and ensuring that all of the used crockery and cutlery and glasses are cleared from
  • the dining area and brought to the dishwashing area.
  • Ensure all food and beverages are displayed according to specifications and replenished as necessary.
  • Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
  • Build rapport and interact with customers.
  • Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
  • Liaise with, and assist chef on duty and lounge team, as required.
  • Maintain lounge cleanliness during lounge operating hours.
  • Empty waste bins, as necessary. Wipe clean and or replace bin liners.
  • Handle coffee machine cleaning process after the lounge closes.
  • Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.
  • Ensure the bar area is left fully stocked for the following shift operation.
  • Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Superviso or Manager.
  • Assist the F&B Agents as and when required.
 

Assist the Management with stock takes and beverage orders as and when required.

The Ideal Candidate

To dress accordingly to the standards and guidelines advised, and wear the supplied uniform garments at all times when on duty and maintain the highest standards of personal hygiene.

To only use products and equipment supplied and specifically for the job.

Ensure that all H&S & F&S documentation for example cleaning schedules and temperature records are signed off daily once all tasks have been completed.

Comply with all legal and company procedures / polices relating to food safety, health and safety and personal hygiene.

Sign in and out when on shift to ensure hours worked are paid correctly. Follow the shifts rosta.

Attend training sessions and staff meetings as requested and use the training given when necessary.

Act as a positive ambassador for the business and show commitment to company values in all aspects of your role.

  • Follow procedures for sickness, lateness and holidays.
 

Experience of curriculum design.

Package Description

We currently have an opportunity for a  Lounge Bar Tender to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

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