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Lobby Host

Please Note: The application deadline for this job has now passed.

Job Introduction

 

We are currently seeking a highly talented and driven person to work in the one of our Dublin sites.

We are looking for someone with excellent organisational skills, the ability to prioritise their workload and have the ability to communicate effectively with a range of audiences.

You will be working as part of a team but you will at times be expected to work independently and under your own initiative.

 

Role Responsibility

   This role requires the ability to stay customer focused and alert for a full shift, sustaining exemplary service standards are achieved at all times, is paramount

   Senior leadership give personal attention to the standards of the lobby experience

   One Microsoft Place is a newly occupied building, as the business defines its service requirements there is a need to be open, flexible and swiftly change and adapt

   The lobby team work closely with Legal, Data Protection and Security and must operate under specific instruction requiring discretion and confident complaint management

   Lobby hosts are fire marshals in the event of an evacuation and support other facility incident control management

The Ideal Candidate

   A great host

  Passion for technology

   Communicative, good prioritisation and organisational skills

 A thirst for knowledge of our client, Microsoft, RE&F and Sodexo

  Capable of absorbing, retaining and translating information to enhance the service experience

  Confidential, ability to manage sensitive situations and data, professionally and fluently  Professional, friendly, caring and above all articulate with a positive can do attitude 

 Exemplary service excellence experience, understanding how to deliver outstanding customer journeys, experience within a similar environment is essential

A natural ability and experience in conversing confidently with a range of people, international visitors, senior leaders to front line service team

  Adaptability, capable of adjusting work schemes and schedules to work within a dynamic environment

 A talent to apply logical and creative thinking situations creating the best outcome for the customer

   A positive outlook creating solutions not issues

   A prerequisite of this position is immaculate personal appearance

As part of a highly dynamic proactive, multi-disciplined and professional Facility management team, the Lobby Host will be responsible for the highest level of front of house, guest experience and events services:

   Demonstrate ‘best in class’ Customer Service and Satisfaction

   Ensure all Microsoft visitors feel important through positive interaction

   Use Microsoft lobby experience tools, to schedule all visitors, tailoring essential orientation information to enhance their customer journey, acting as an ambassador for all visitors until connecting with their host, event or meeting.

   Operate a professional and agile switchboard service, standing by any Microsoft operational playbooks or protocol training

 Conduct audits and checks, collaborating with the local service teams to ensure the space offers a 5 star experience, always

   Foster great relationships with colleagues and key stakeholders, where all interactions and communications consummate professionalism

Offer guidance and support to all unannounced visitors complying with GDRP and global security standards

   Maintain a sound knowledge the facility orientation, service outlines and benefits of the RE&F services, be on hand to share this knowledge to enhance the service journey and experience

   Proactively recommend service enrichments and efficiencies that enhance the lobby experience

   Co-ordinate events, meeting the needs of all customers

   Provide accurate and timely reports to the facility manager

   Actively reports and resolve service improvements

   Look for time efficient ways of completing any activity, which is customer focused

   Escalate potential and actual service issues, appropriate and timely manner

   Be punctual

   Be prepared to assist your colleagues in a willing and positive manner and move from one activity to another, as needed

   Be friendly, pleasant acting with a one team approach across all RE&F services

   Attend briefings and training sessions, following instruction and conveying knowledge 

Package Description

  • Lobby Host 
  • 39 Hours per week
  • 5 Days per week
  • Training will be provided
  • Please send your cv to v-kicond@microsoft.com

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Salary €14.00 - €14.00
Frequency Weekly
Job Reference SDX/TP/224/55031
Contract Type Permanent – Full Time
Closing Date 05 February, 2020
Job Category Administrative
Business Unit ROI Corporate Services
Location Leopardstown - Dublin 18 , Republic of Ireland
Posted on 22 January, 2020

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