Lobby Host

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Lobby Host to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Responsible for:

As part of a highly dynamic, multi-disciplinary and professional Facility Management team, the Lobby Host will be responsible for providing high quality front of house and events services.

Key Tasks

Delivery of ‘best in class’ Customer Service and Satisfaction
Act as point of contact for all visitors
Fostering great relationships with key stakeholders and communicating/interacting with consummate professionalism
Conduct daily audits and collaborative with local FM Team to ensure space is 5 stars
Ensure that the site is maintained and operated safely in line with QHSE
Provide accurate and timely reports to the facilities manager regarding meeting room utilisation
Follow emergency procedures required and operational controls
Report all accidents, incidents and emergencies that occur on the site
Prepare and manage daily hospitality lists
Manage the lobby experience concept to enhance customer experience
Coordinate events and provide support to the clients
Luggage management for all guests
Liaise with AV delivery team to ensure all rooms are to clients expectation
Maintain a clean, tidy and organized customer facing lobby area
Ensure compliance to the client

The Ideal Candidate

Previous experience within a customer facing role
Positive and proactive approach towards work, both receiving requests and proposing solutions
Ability to rapidly adjust his/her work scheme and priorities to be able to adjust to a very dynamic work environment
Motivated, innovative and able to work alone, and as part of a bigger team.
Excellent communication skills, both verbal and written
Friendly and approachable at all times
Proficient in Word, Excel and Powerpoint

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Salary	£25000.00 - £27000.00
Frequency	Hourly
Job Reference	SDX/TP/598/35477
Contract Type	Fixed Term – Full Time
Closing Date	15 July, 2018
Job Category	Reception
Business Unit	UK Corporate Services
Location	Paddington, London, England
Posted on	15 June, 2018

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