Learning and Development Assistant

Job Introduction

Sodexo are a global facilities management business, they work with companies to provide an exceptional level of service, they have various specialised areas, across Defense, Justice Services, Healthcare and Education. Employing around 40,000 people across the UK & Ireland they offer an excellent environment where people can grow and develop their career. With a new shared service centre in Manchester they are looking for a Learning & Development Assistant to join their team providing front line customer support to employees and managers.

Interviews will take place on either the 16 or 17 May.

Role Responsibility

• To work collaboratively as part of the HR Shared Service Centre to provide a customer focused, accurate and efficient Learning and Development administration and query handling service
• Provide a friendly and efficient administrative service to customers, ensuring that employees are booked onto courses
• Undertake administration for learning and development solutions including coordinating bookings for course and trainers such as scheduling, preparing and sending joining instructions, course materials, venue booking, catering and facilitator liaison
• Arrange any additional functions related to L&D such as graduation ceremonies
• Use and accurately maintain systems including SAP HR
• Maintain accurate records of “no-shows” and inform line
• Maintain accurate register of “Train the Trainer” trained employees
• Liaise closely with line managers
• Liaise closely with external providers ensuring that bookings are made
• Work closely with trainers to ensure that they have all necessary information for courses they are delivering, including training packs and attendance lists
• Work closely with the HR Process and Intranet Specialist to ensure that courses are published on the intranet

The Ideal Candidate

• Experienced administrator with accurate keyboard skills and excellent attention to detail
• Customer service focused and committed to providing a helpful, and responsive HR service
• Ability to quickly adapt to changing priorities
• Ability to identify situations which could result in potential customer complaints in order to prevent the complaint from occurring
• Well organised with ability to work to tight deadlines
• Strong understanding and respect for confidentiality
• Good verbal and written communication skills including excellent telephone manner
• Able to work cooperatively within a team and on own initiative
• Proficient user of Microsoft Office programmes

  Desirable

• Experience of working in a HR Shared Service Centre or busy modern HR department
• Experience of working in a Learning and Development team

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing the individual to tailor a reward package to suit their needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet Card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.