Ireland Operations Country Lead

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19^th largest employer worldwide, operating in 80 countries and employing 427,000 people worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

If you are looking for an exciting, dynamic and innovative environment to work in, then this could be the opportunity for you. Sodexo have a fantastic opportunity to join our business as the Ireland Operations Lead to transform our Client’s organisation. As the lead you will play a key role in defining and driving the design of all workplace activities. The role of the Ireland Operations Lead will have a track record of delivering high quality FM services; this experience will include a strong background in creating an outstanding customer experience, specifically in the Front of House and Events area.

The Ireland Operations Lead will be pivotal in standardising and creating a holistic approach to the customer journey experience.

The Ireland Operations Lead will have sound experience in managing a P&L and achieving successful results.

At Sodexo, we believe that by developing our people we can make a real difference to their individual success and the success of the business, therefore you will work in a collaborative manner focusing on continuous improvement and motivation of your team. It will be your responsibility to drive innovation through your team, bring fresh ideas and alternative approaches to service delivery. 

The role requires significant travel across the Ireland region and you will be based in Dublin.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Working with the client to identify opportunities to implement Quality of Life and Wellness initiatives
• Working as part of the Transformation team to drive the transformation agenda across the account
• Recruit, train and develop key talent in our industry and maintain at all times the company’s standards, within the agreed specification and to the agreed performance, qualitative and financial targets as laid out in the contract agreement and to Sodexo policy. 
• Oversight and reporting on key metrics – linking performance to the clients stated business goals
• To actively work with Regional Account Leads and SMEs as part of the Senior Leadership team
• Assisting the business to grow revenue streams by innovation and training and complying with local marketing and purchasing initiatives to drive sales and consumer participation
• Understanding of the business units across the business specifically financial documentation and accountancy of the sites is accurate and within agreed budgeted levels for all workplace activities.
• Comply with all Company and Client policies and procedures, site rules and statutory regulations including Health & Safety, safe working practices, cleanliness, fire and COSHH in line with European legislation. This will include your awareness of any specific hazards in the work place and training of staff.
• To establish and maintain excellent relationships with individuals at all levels within the Company and the Client organisation.
• Establish and effectively lead a highly capable workplace team who will deliver against the strategic growth objectives

The Ideal Candidate

Essential

• Experience of having operated successfully within an outsourced integrated facilities management
• Demonstrable track record of developing successful operational strategies across a broad portfolio of services
• Exceptional client relationship management skills
• Considerable experience in sector contracting and sector technical service delivery 
• Proven financial acumen essential with commercial experience and business acumen
• Proven track record of initiating and leading demanding business change programmes
• Proven experience of developing profitable relationships with clients
• Proven experience in identifying new business
• Proven experience in managing multi-site operations
• Proven track record of leading and managing experienced operators and large numbers of employees
• Excellent communication, influencing and facilitation skills
• High standards of numeracy and written communication

Desirable

• Knowledge of Sodexo systems and processes
• NEBOSH  – National General Certificate and/or Diploma or country equivalent Health & Safety qualification

Other relevant information

• Regular travel and overnight stays will be required
• To relieve and assist in other establishments in certain circumstances.
• To attend meetings and training courses as requested.
• This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken.  It does not attempt to detail every activity.  Specific tasks and objectives will be agreed with the post holder at regular intervals.  The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager in order to meet the operational needs of the business.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process