IT Technician

Job Introduction

HMP Peterborough are currently recruiting for an IT Technician to provide assistance and support to customers of all services delivered by the Technical operations department which includes IT networks, CCTV and telephony systems. To succeed in this role, you must have great attention to detail and excellent knowledge of Windows 7 and Windows 10.

HMP/YOI Peterborough is the country’s only purpose-built prison for both male and female prisoners (kept separate at all times), including a 12-place mother and baby unit. We are committed to offering education and development programmes to provide residents with the skills required to enter employment on release, so reducing the chances of further offending. Providing creative outlets, such as workshop activities, helps to equip those in custody for when they are released. We use ‘Restorative Approaches’ to bring people in conflict into dialogue. Using a skilled and structured process, those who have been harmed have an opportunity to be heard and those that have caused the harm are held to account for what they have done. We have strong links with the community outside through a variety of partnerships, including our outreach activity Outside Links’ offering support and advice to both residents and their families.

For more information on Sodexo Careers please visit Sodexo Careers and Careers in Justice

Role Responsibility

• Management of all site incidents, ensuring all they are either resolved or escalated as appropriate.
• Production of documentation for the prisoner education network (where applicable)
• Support of all ICT systems on site, including but not limited to; SJS, education and healthcare networks. CCTV, Cell Call and alarm systems and telephone system
• Management of imaging and PC deployment process for the site ensuring all new PCs/Laptops are imaged and configured according to the documented process.
• Support colleagues and covers leave/absence on site and remotely, as is necessary
• Following agreed procedures, assist customers in a pleasant and professional manner. Maintaining accurate log entries of requests with fault details and contact information
• Management of smaller local IT projects e.g. office moves, rollout of asset replacement PCs to agreed timescales
• Take ownership of the PC imaging process for the site, ensuring its smooth running and proposing and implementing any enhancements.

The Ideal Candidate

• First-rate knowledge/familiarity with MS Office (2010, 2016 and O365)
• Excellent knowledge of Windows 7 and Windows 10
• First-rate knowledge/familiarity with Windows server 2012 and 2016.
• Previous experience in a First Line Systems support or similar IT role would be advantageous
• Ability to work individually or as part of a pro-active team.
• Attention to detail.
• Ability to prioritise workload
• Able to obtain SC clearance
• Ability to work outside normal office hours as dictated by projects/incidents
• Knowledge of ITIL

Package Description

37.5 hours per week 

Salary £24,900 - £27,100 per annum

Benefits including 28 days holiday (inclusive of bank holidays),pension, discounted health cover, subsidised gym membership, childcare voucher scheme, free meals on duty and free on-site parking

SC Clearance will be required for this role

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.