IFM Site Lead
Job Introduction
We are looking to recruit a Site Lead to lead an on-site team of employees managing a fully integrated facilities management (IFM) contract across the client’s site, encompassing both hard & soft services , including, M&E services, building services, reception, meeting & conference rooms, hospitality catering, vending, cleaning, mailroom and office services
Role Responsibility
• Role model service excellence behaviour and embed the principles of customer service within the team, ensuring service behaviours, attitudes and attributes are fully understood and demonstrated in daily practice.
• Be able to implement and maintain a safety driven culture across the site and its employees
• Leading and managing a team to deliver IFM services to the agreed specification and the agreed performance, qualitative and financial targets
• Ensure robust Business Continuity / Crisis Management plans and processes are in place and implemented when required
• Recruiting, inducting and developing talented employees within the contract and to manage poor performance
• Complete routine quality audits and customer journeys for all services at the required frequencies, including Stop Shift Audits.
• To provide technical support to colleagues as required and contribute at all times to a good team performance.
• Provide Workplace Services and Sodexo with management information and reports as may be reasonably required for the overall monitoring, planning and control of the contract or for other management purposes.
• Carry out other reasonable tasks as directed by senior management in order to meet the operational requirements of the
• Ensure that all establishment employees are suitably trained and fully aware of Sodexo and client contract Systems SHE systems and policies.
The Ideal Candidate
• Experienced in delivering technical services
• Experience of working in a Pharmaceutical or controlled environment with an understanding of GMP (Good Manufacturing Practices)
• Proven experience of managing a high profile, quality led P&L contract
• Business acumen and knowledge of external industry developments
• Experience of implementing new initiatives and change management processes
• Experience in leading and managing a high performing team
• Strong communication & negotiation skills
• Excellent relationship management abilities at all levels
• IT Literate (Microsoft Office)
• IOSH Managing Safely Certificate
• High level of practical knowledge of all
SHE and general legislative requirements
• Relevant Technical Qualification(s)
About the Company
Sodexo UK & Ireland employs around 36,000 people and delivers On-site Service Solutions to clients at over 2,300 locations including offices, hospitals, schools, defense sites, prisons, sporting events and visitor attractions. With an annual turnover of over £1bn, Sodexo delivers a diverse range of services from catering, cleaning, reception to security, laboratory and grounds maintenance services, enabling clients to focus on their core business.