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Hospitality Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Hospitality Assistant to join our catering team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • Prepare all hospitality food and beverage requests offered to customers
  • Assist with the ordering and deliveries as required
  • Preparation of all hospitality requirements ensuring all items are available, carry out a service check for each hospitality request
  • Keep a record of all hospitality delivered and ensure it is all collected at the stated time
  • Ensure hospitality rooms are left tidy
  • All used crockery and service ware should be brought back to the kitchen and left in an orderly manner at the wash up.
  • Keep van clean and tidy and adhere to all food safety legislation relating to the food transportation of food items
  • Control stock and reduce waste
  • Complete all records as directed accurately and in timely manner
  • Promote good team work and work in a friendly, efficient manner. Actively take part in the sites ‘One team’ ethos
  • Ensure all areas within kitchen control are clean, hygienic and tidy at all times
  • Ensure the safety and security of company and client property and money
  • Comply with all Company and Client policies and procedures, statutory regulations relating to your work place, this will include but not limited to fire; health and safety; hygiene; working safely; CoSHH

The Ideal Candidate

  • A professional and courteous manner to all  staff, visitors, guest and working colleagues
  • The meeting room system is review frequently: individual meeting room facilities update, room sizes, phone numbers etc
  • All contact detail documentation is reviewed and up-to-date
  • All documentation generated by Heineken or Sodexo is fully completed as per instruction
  • Good knowledge of the site: Heineken staff/team leaders, policies and procedures,
  • Al other KPI’s as instructed by the Assistant GSM

Package Description

  • Act in the capacity of event coordinator to promote the site, it’s heritage and brewing business
  • Arrange site induction video’s and maintain records of inductee’s
  • Support and arrange technical services visits, plus ensure RAMS are provided
  • Arrange bar requirements with event suppliers, agreeing costs and set up and to include assessing RAMS specific to events
  • Ensure all meeting and visitor spaces are ready at all times to receive new visitors, clients and staff post meeting set ups
  • Arrange and control stocks of kegs, casks for events through KNDL and other suppliers
  • Prepare event space – moving furniture, dressing tables, setting up bar area, glass washing
  • Prepare meeting rooms as per requirements – moving furniture dressing tables, flip charts including any hospitality required
  • Arrange required support e.g. cleaners, security and tours etc.
  • Organising POS/event collateral/instructing marketing/social media agencies on requirements
  • Top up refreshments throughout day
  • Prepare and serve lunch and clean up after external and internal events such as audits and key visits
  • Be available for technical support, booking taxis, and clean up after meeting
  • Co-ordinating tours/tastings at visitor request. Ensure alignment with production activities before confirmation.
  • Servicing of the hot drinks and snack vending
  • Daily cleaning and refilling of the hot drinks machine
  • Cleaning brewery coffee machines
  • Support H&S and hygiene records for the non-production areas of site.
  • Arrange - Periodic cleaning of site external signage and display cabinets
  • Restocking and cleaning of the bar fridges (NB only required for events, generally soft drinks)
  • Take daily temperatures of the fridges and freezers in the admin and events kitchen
  • Ordering/cooking/arranging storage of pies
  • Introduce a pre-planned maintenance programme for non-production area assets
  • Ordering stationary/biscuits/tea/coffee for brewery
  • Maintaining stationary on site, keeping it up to date
  • Making sure printers have enough paper and cartridges
  • Brewery phone/front of house duties
  • Other Support - Maintain diary of room occupancy and forthcoming events, coordinate visitors with gatehouse, meet and greet, tea/coffee etc.  Coordinate Cleaning Requirements with Cleaner
  • Sorting mail for brewery
  • Arranging couriers for production team - (inc packaging for despatch)
  • Empty bins throughout site
  • General housekeeping
  • Act as office fire warden / First Aider to support wider Fire Warden & First Aid teams   (inc Evac Chair)
  • Support weekly test of fire alarm
  • Maintain Visitor PPE and look to improve (visitor book/sign in, visitor lanyard/info card as per EBP)
  • Maintain Security/ID Card system
  • Weekly flushing of hot and cold taps in office area - L8

Liaise with Corporate Affairs re distribution of internal comms materials

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

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