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Helpdesk Supervisor

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Helpdesk Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • To manage the site helpdesk administration team and ensure that all helpdesk and support functions meet the required deliverables in time and quality.
  • To provide Administration Support for the business where required.
  • To ensure the team correctly assigns engineers workload using Cobra Assignment Manager.
  • To monitor team performance against contractual and role requirements
  • Providing training and support where necessary.
  • To co-ordinate the provision of administrative assistance and supplies for all contract deliverables.
  • To co-ordinate the administrative support for the site Senior Management Team.
  • Contract Schedule 11 documentation deliverables and the co-ordination of the individual responses to meet the publication timelines on the MIS.
  • Provision of support to the Commercial Manager and Technical Officers in Tendering/Quotation Process.
  • The arrangement and organisation of meeting venues.
  • Controlling the maintenance of Customer Survey and other client driven records and reporting.
  • Controlling and managing the receipt distribution and archiving of correspondence/documentation.
  • To continue to develop one’s own skills and knowledge within the position.
  • Maintain excellent client/customer relationships
  • To attend team briefs, huddles and meetings as required
  • Attend your performance development review to discuss job standards and agree development activities
  • To maintain a clean and tidy work area at all times.
  • To maintain high levels of personal hygiene and wear the appropriate uniform and PPE as required.
  • To care for all available resources including equipment, materials and supplies.
  • Report any near miss occurrences, accidents or faulty equipment to management
  • Ensure effective communication with line manager, team, customer and client organisation.
  • To maintain all areas of responsibility to the set service standards and in line with applicable service offer.
  • Ensure that all required weekly/monthly reports are provided to the relevant parties.
  • Ensure that all written communication represents a professional image to customers, clients and staff.
  • Produce requested accurate reports in a timely manner.
  • All monthly reports and reconciliations are produced free from error and within given timeframes to the relevant parties
  • Responsible for the recruitment, induction, performance, twice yearly review and development of assigned employees and will manage the performance of those employees and support other department managers to achieve this.
  • Responsible for overseeing their assigned operational business area and managing compliance with legal, regulatory and company requirements including the defence quality management system (DQMS). 
  • The role holder will effectively manage continuous improvements, taking corrective action where necessary and informing their line manager of performance issues.
  • Ensure robust health and safety procedures are implemented, reviewed and reported on a regular basis
 

The Ideal Candidate

Essential

  • Excellent standard of literacy and numeracy
  • Excellent knowledge of written and spoken English
  • Customer service focused and committed to providing a helpful and prompt service.
  • Very good practical knowledge of Microsoft Office (Excel, Word, Outlook)
  • Well organised with a strong ability to work to tight deadlines.
  • Accurate data entry skills with excellent attention to detail.
  • Good interpersonal and communication skills with proven experience in dealing with a wide-range of individuals/teams at different levels, including an excellent telephone service.

Desirable

  • Experience of working within military environment
  • Previous experience in a client-facing role
 

Accounting software experience

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

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