Helpdesk Operative

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Helpdesk Operative to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Answering all calls within SLA
To take responsibility for all calls and e-mails assigned and to follow through to completion.
Record relevant information on the services database enabling accurate transfer of information.
To liaise with other Helpdesk Team members and communicate any problems to Helpdesk Supervisor/Manager.
To issue daily and weekly reports as and when required within the team.
To provide cover on Reception.
To Liaise with the Site Services teams on all sites that we cover.
Cover the relevant site Ambassador role, representing the team.
To carry out all duties of the post in accordance with Sodexo policies and procedures.
To carry out any other duties and responsibilities from time to time commensurate with the role.
Must be willing to be flexible to provide sickness and holiday cover when necessary.

The Ideal Candidate

Proficient in using Microsoft Office, Word and Excel
Customer focussed
Excellent organisational skills
Articulate with good verbal communication skills
Proactive and flexible
Friendly and helpful
Team work
Attention to detail
Self Motivation
Flexibility

Package Description

Helpdesk Operative required- 16 Hours per week Monday - Thursday 8am - 12 noon

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Salary	TBC
Frequency	Hourly
Job Reference	SDX/TP/339138/24878
Contract Type	Fixed Term – Part Time
Closing Date	05 May, 2017
Job Category	Reception
Business Unit	UK Corporate Services
Location	Port Sunlight, England
Posted on	31 January, 2017

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