Helpdesk Administrator
Job Introduction
We currently have an opportunity for a Helpdesk Administrator to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
- Communicate clearly & efficiently with client staff, the Helpdesk & Facilities team.
- Liase with the Client, assisting in project work & client documentation
- Ensure that job sheets are logged & jobs are issued to correct departments through the QFM system
- Help Maintain the Accident/Incident Spreadsheet
- Assist with organistation of client events
- Ensure that a minimum of 95% of the calls coming into the Helpdesk are answered, actioned promptly & politely
- Attend any Meetings as requested and take minutes
- Attend other sites if required
- Help maintain client systems including Sypol, Cardinus, Oracle, QFM, Accident Tracking Report, Environmental Complaint Register, Training Matrix
- Obtaining quotations & Placing orders
- Attend or take part in training, internally or externally
- Filing of Sodexo & Client documents
- Covering Reception responsibilities when required
- Have a working knowledge of E-Prophit (Sodexo Operating System)
- Continuous Improvement to agreed standards
The Ideal Candidate
Essential
- Experience in a similar role
- Experience in Excel, Word, Powerpoint & Outlook
- Good literacy skills
- Excellent Communication Skills
- Experience of dealing with the public
Desirable
- Knowledge of company procedures
- Budgetry knowledge
- Minute taking
- Knowledge of Health & Safety Management systems
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
