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Helpdesk Administration Support Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a Helpdesk Administration Support Assistant to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

  • Have the ability to manage conflicting priorities in a complex working environment
  • Customer Communication – keeping end customers informed of progress of Work Order
  • Work across multiple teams
  • Contract understanding – ATC, NTC and Discrete task
  • Workflow of the help desk from Work Order initiation to Work Order completion
  • Ensure end Customers are kept informed of Work Order Progress and follow up after Work Order is closed to identify areas for continuous improvement
  • Keep metrics to demonstrate helpdesk is well organised and productive.
  • Ensure e-prophit close to ensure accuracy and timeliness of weekly and monthly returns
  • Permit Support
 

The Ideal Candidate

Essential

  • A customer focused approach, exhibiting a reliable and responsible attitude
  • Excellent communication and good time management skills
  • Reliable and responsible attitude.
  • Confident and flexible manner.
  • Contributes effectively working within a team environment.
  • Strong planning and organisational skills.
  • Proven to ability to prioritise
  • Able to multi-task
  • Strong interpersonal and verbal and written communication skills
  • Advanced IT skills, particularly MS Office suite.
  • Able to work on own initiative

Desirable

  • Previous exposure to CAFM Systems
 

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support exforces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

Salary Competitive
Frequency Hourly
Job Reference SDX/TP/417692/30592
Contract Type Permanent – Full Time
Closing Date 28 February, 2018
Job Category Administrative
Business Unit UK Corporate Services
Location Montrose, Scotland
Posted on 08 February, 2018

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