Head of Service Delivery

Job Introduction

Sodexo have a fantastic opportunity for an Experienced Head of Service Delivery to join us on a permanent basis to lead and manage all soft service activities across our new University of Greenwich contract. You will work closely with the client and all internal Sodexo operations to deliver consistency in offer whilst ensuring financial targets are met.

You’ll be confident in providing both commercial and contractual guidance through the soft services whilst the contract embeds and will become the go to person on site for service delivery as you build and develop strong relationships with the client.

Role Responsibility

• Management and monitoring of all Soft Service self-delivery and subcontractors:
• To produce accurate and relevant information to ensure monthly reporting is completed within contractual timescales
• Management of Sodexo site services team and relevant sub - contractors
• Build solid relationship with the client and other stakeholders through strong communication and regular meetings
• Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all FM services
• Work with Finance, Commercial and Procurement Teams to ensure that all works are undertaken by the most cost effective manner using either self-delivery or suppliers.
• Manage service partners and suppliers in conjunction with contract documents and client requirements.
• Quality and performance management of all services including monthly performance reporting, both internally and externally, and maintenance of the site document registry.
• Maintain FM management systems for site based operations to ensure that jobs are appropriately logged and reported.
• Production of Annual Plans and documentation in line with the contractual requirements.
• Resourcing and managing project works including, but not limited to, equipment upgrades and building and M&E asset replacements.

The Ideal Candidate

Ideally you will have experience in the majority of the below, however we would still love to hear from you even if you don’t quite might them all.

• Previous experience of management of FM teams and contractors
• Demonstrable technical experience and/or qualification in building services
• Ability to influence change where required
• Ability to interpret and utilise financial and commercial information.
• Customer-facing attitude and excellent team building and people management skills
• Excellent communication skills with the mental agility to ‘think on feet’ and provide convincing practical solutions
• Strong analytical skills and attention to detail
• Self motivated and able to work on own initiative within a team environment
• Intelligent approach to performance monitoring including relevant experience
• Resilience when dealing with difficult and challenging people and complex situations
• Proficient IT skills, including Excel, Word & Microsoft Office
• Available to respond to out of normal hours emergency situations
• Hold a current IOSH or equivalent certification

Desirable:

• Professional Member of BIFM
• Preferably NEBOSH qualified

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store. Plus bonus incentive.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.