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Head of Retail (Catering Operations)

Please Note: The application deadline for this job has now passed.

Job Introduction

We are looking to recruit a Retail Manager to oversee the day to day operations for retail catering at St James Park, as part of the Sodexo team onsite you will lead the team by example, driving engagement and delivering results. This is an exceptional opportunity for a retail caterer, who is looking for an autonomous role within a leading organisation.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

 

Role Responsibility

Overseeing all retail liquor and retail food operations across the stadium for match days and non-match days, your role will be involved in maximising profits across all the retail outlets whilst proactively looking for innovated ways to drive sales with the retail catering operation. Managing your area, you will look to exceed budgets and drive profits whilst leading the team with enthusiasm. From attending planning meetings you will take control of the retail operations, overseeing the set up and lay out of bars and retail food, placing orders, ensuring the team are up skilled and ensuring adequate stock at all times. During service you will walk the floor to ensure that excellent levels of service are being delivered. In addition you will review and analyse product mix, point of sale and branding information and ensure you are making decisions to drive continuous improvement.

The Ideal Candidate

Essential

  • Experience in delivering public retail operations
  • Proven experience in managing P&L accounts and driving profitability
  • Manage multiple workloads and shifting priorities
  • Deliver excellence in operational service standards and customer satisfaction
  • Ability to interpret and utilise varied financial and commercial information
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
  • Achieve set, standards and operate to performance criteria; for example health and safety, hygiene

Desirable

  • IOSH managing safely qualification

CIEH Level 3 qualification

Package Description

Circa £30,000 + Bonus + Benefits

About the Company

Our mission is improve the quality of life of Sodexo employees and all those we serve, and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We work to improve the well-being of people across the globe through our unique range of expert services and the talent of our teams. As one of the world’s largest employers and a
company of “people at the service of other people,” we are committed to being an employer of choice – providing jobs for our people, as well as training and opportunities for internal promotion to help our employees move up the career ladder.

Salary Circa £30,000 + Benefits
Frequency Annual
Job Reference SDX/RF977/RM
Contract Type Permanent – Full Time
Closing Date 30 July, 2018
Job Category Hospitality
Business Unit UK Sodexo Live
Location Newcastle, England
Posted on 16 July, 2018

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