Head of Compliance (QHSE, FM/Property)

Job Introduction

As Head of Compliance, you'll lead the process of ensuring that there is have an embedded Integrated Management System (QMS) which meets the requirements of ISO9001 Head of Compliance:2008, OHSAS 18001:2007, ISO 14001:2005 and other relevant standards British Standards and Industry Best Practice across the client account.

The QMS is to define the process for the execution of Integrator services and products, and is to be underpinned by an audit management function which identifies and communicates non-conformance to the standards defined within the QMS and contract, supporting the process of non-conformance mitigation which is undertaken by the operational business units.

This is a senior management role with accountability for maintaining the Health and Safety Risk compliance of the client, responsible for the implementation and management of first aid, accident management systems, DSE Systems and processes on behalf of the authority and training as required by the authority

You'll be responsible for directing a programme of Technical audit across the Estate, supporting the implementation of a cohesive QA strategy in addition to leadership of a team of competent and qualified Quality, Safety and Risk / Technical specialist who in turn will provide competent advice and leading solutions into the client's Health, Safety and Risk Team

We are proud to have been awarded this exciting new integrator model/managing agent contract with a large scale property portfolio.  You'll also support the transformation and change management this new contract will bring, working alongside a dedicated team for the business segment.

Our wealth of experience means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs.

Role Responsibility

• Ensure management systems support and drive operational, planned and reactive maintenance activities and ensuring that these are effectively planned and scheduled and undertaken on time and in accordance with Statutory Legislation, appropriate maintenance specification and agreed SLAs
• Ensure compliance with all Statutory and Regulatory and Company/Client Health & Safety practices and procedures.
• Accountability for maintaining Health, Safety and Risk including the implementation and management of accident management systems, DSE assessment and  systems , fire and emergency planning, BCP and DR planning and the provision of risk assessment across the Estate (including assurance of supply member risk assessments).
• In accordance with SO SLAs and KPI’s – meeting or exceeding targets within the account scope
• Liaise with and escalate risk issues to the Account Director and Client in accordance with escalation processes
• Review system performance, highlighting solutions in unsatisfactory areas.
• Manage the Compliance team performance and ensure service delivery is in accordance with contractual deliverable
• Drive quality assurance and contract performance targets
• Monitor compliance across the account and to establish trend analysis
• Coordinate and the process and production of standard operating procedures, emergency and contingency plans to achieve best working practices and demonstrate continuous improvement. Consistent with Client and UK Standards
• Assist and develop succession plans within the account, continuously motivating teams by coaching, assessing, developing and maximising individual potential
• Ensure all HR processes are followed in accordance with Company processes and procedures, including employee performance reviews, training and objective setting.
• Operate Sodexo QHSE procedures and maintain clear and legible records as required under ISO 9001 – 2008, 18001:2007: 14001:2004: 27001:55000
• Ensure for the appropriate training of staff, including management system operations and Health and Safety, supporting the development of standardised training matrices and competency assessment
• Provide accurate and regular reports to the management team and client on performance against key operational efficiency and effectiveness metrics
• Production of operational and managerial reporting as required by Sodexo and client.
• Lead a team of subject matter experts to undertake manage and monitor Technical Audit programme

The Ideal Candidate

• Comprehensive HSEQ and risk management experience
• Excellent and proven experience negotiating, advising and influencing at all levels
• Effective people management skills
• Experience in defining and delivering annual budgets relating to internal and team expenditure
• Lean systems/Quality management training
• Experience of leading and delivering extensive change management
• Knowledge of legislation and standards pertaining to service delivery
• Demonstrable track record of successful delivery of business change programmes
• Proficient in reporting and control techniques; methods and techniques associated with planning, monitoring and governance of operational teams and business initiatives.
• Analytical thinking and decision making skills
• Facilities management experience covering administrative, contractual and financial aspects of a facilities management contract
• Practical knowledge of CAFM systems
• Educated to Degree level or equivalent (medical or science degree)
• Diploma in Health and Safety level 6 or chartered safety professional

Desirable

• Environmental diploma
• Experience operating in public and private sectors with an FM background
• Previous experience gained in matrix organisations and managing remote teams

Package Description

Competitive salary of £69,000-£85,000 DOE + benefits including car/car allowance, bonus, pension, flexible benefits scheme etc

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs which includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave to name but a few.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.