HR Customer Services Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

We are looking to recruit people for our HR Shared Services team, the team provides excellent front line customer support to the Sodexo business, working in a team; you will be involved in taking phone calls relating to HR advice and resolving queries related to HR processes. This is a great opportunity for someone who is interested in a career in HR and is passionate about customer service.

The team work closely together and often have social events to promote team building, the Corporate Social Responsibility and the Social Committee love to arrange events such as taking part in the ‘Great Manchester Run’ to raise money for our nominated charity.

Role Responsibility

This is a 6 month contract to cover maternity leave, however due to internal progression and development we would expect a permanent opportunity to arise during this time.

The Ideal Candidate

7.45-5.15 Mon – Thurs and 7.45 – 4.15 on Friday.

This role involves providing a HR Helpdesk query handling service for customers, handling calls in a responsive, efficient and customer focused manner. Working to Service Level Agreements, and using a Customer Service Management system to log calls that can’t be resolved immediately, you will seek to answer a variety of questions related to pay, annual leave, sickness, travel and new starters. Reporting to the HR Customer Service Team Leader, you will support other teams during busy periods and liaise with other departments when required

Package Description

Up to £18,000 dependent on experience + Bonus + 20 days holiday + opportunity to join the Sodexo Flexible Benefits Scheme + Pension + Childcare Vouchers.

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing the individual to tailor a reward package to suit their needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet Card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

Salary	up to £18,000 + Bonus
Frequency	Annual
Job Reference	SDX/TP/88404/37176/RM
Contract Type	Fixed Term – Full Time
Closing Date	19 September, 2018
Job Category	HR
Business Unit	UK Transversal Functions
Location	Manchester, England
Posted on	07 September, 2018

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