Guest Services Assistant - Student Accomodation
Job Introduction
We currently have an opportunity for a Guest Services Assistant to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
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This list is not exhaustive, and the post holder will be expected to carry out other reasonable duties from time to time as requested by management
The Ideal Candidate
The ideal candidate must possess the following skills;
- Ability to prioritise own workload with minimal supervision and use of own initiative
- Ability to work quickly and calmly, especially under pressure and in emergency situations
- Experience of Data Protection, and handling sensitive issues in an appropriate manner
- Be a team worker with a flexible approach, to include the ability to request and offer support from other team members as required, including liaison with line manager
- Have excellent IT skills
- Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give explanations clearly
- Be self-motivated
- Have an excellent understanding of customer care, including upset and irate customers
- Experience of working with, and the ability to empathise with people from a diverse range of backgrounds, cultures and religions
- Have experience in computerised accounting
- Have excellent note taking skills
- Experience of using databases, spreadsheets and other computer based applications including Microsoft Office
- Flexible attitude to working, including willingness to work overtime, such as unsocial hours and weekends, especially between June and September.
Essential Qualifications
- Educated to a minimum of GCSE Grade C (or equivalent) in Maths and English
- Training in IT packages and keyboard skills
Desirable Qualifications and Experience
- Evidence of delivering innovation and engaging positively with continuous change and improvement
- Experience of working with specialist systems such as;
- RMS and/or Mercury Accommodation Management Systems
- IBM Global Maximo CAFM system
- SAP – Including SAP Materials Management, UDC Payroll and UDC Billing
Package Description
This is a 34 hour post working Monday to Friday and is fixed term until 30th June 2018.
About the Company
Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.