Guest Relations Manager
We currently have an opportunity for a Guest Relations Manager to join our fabulous team at Bateaux London. This is a great opportunity for a customer focused individual to join a world leading restaurant dining experience on the Thames, which can offer unrivalled opportunities for career progression throughout the company.
We will offer you the following:
- Competitive salary
- Career growth and development opportunities across the Bateaux London and Sodexo brands
- Monthly incentives
- Family and friend discount across all our boats
- A fun and positive working environment working on the River Thames with a fabulous team
- The Guest Relations Manager works alongside the Front of House, Reservations and Sales team to ensure customer expectations are exceeded.
- To oversee the boarding and welcoming of customers to deliver the best first impression and generate repeat business.
- To allocate tables to meet guest’s needs and maximize revenue generating opportunities.
- To ensure that service standards and booking procedures are followed at all times.
- To participate in efficient service recovery to prevent damages to business reputation.
- Oversees the creation of host sheets that comprise all upgrades, pre-orders and dietary requirements.
- Updates teams on bookings pick up.
- Creates table plans for all cruises.
- Manages guest feedback to ensure customer correspondence is dealt with.
- Oversees boarding procedure for all cruises.
- Promotes a culture of quality and hospitality amongst the Front of House and Reservations teams.
- Takes ownership of the Bateaux Feedback email account.
- Supports with TripAdvisor and other social media responses.
- Oversees the reservations procedures in the absence of the Reservations Managers.
The Ideal Candidate
The successful candidate for this role will have:
- Previous experience in a similar role
- Excellent communication skills both written and verbal
- Basic numeracy
- Computer literate
- Effective telephone manner
- Experience in dealing with customer complaints and reviews
About the Company
Bateaux London is a modern dining experience, on the water. We have three restaurant boats on the Thames, that offer, lunch, afternoon tea, dinner and private charters. Having recently launched the newest boat to the Thames, Glass Room, the fast paced restaurant business is a fabulous place to work, with numerous opportunities for growth within the sister businesses of Sodexo and Peyton and Byrne,