Group Services Manager - Facilities Management

Job Introduction

Sodexo Corporate Services are recruiting a Group Services Manager for our prestigious client account.

This role will have no fixed location with regular visits to multiple sites across the UK (mainly Scotland).

As Group Services Manager, you lead the delivery of services to our client.  You will plan, organise and manage multi-site delivery of all services within all areas including the catering, cleaning,  mail room, site services, office services, reception, and help desk support.

You will be a strong leader with experience in developing, motivating and managing teams.  You will be able to build strong relationships and be commercially aware.

Role Responsibility

• Responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, organic growth, people management and legislative, company and contract compliance across their designated areas, ensuring that Site Leads are delivering services that are compliant and financially viable
• Plan, organise and manage multi-site delivery of all services within all
• Ensure standards of service detailed in the service level agreement and contractual terms achieved, maintained and developed ensuring that the client receives services of the highest quality
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
• Manage all aspects of performance of the services on site, delivering the services through a high performing team across the contract
• Identify and encourage the learning and development of all employees 
• Promote employee engagement across 
• Hold monthly contract review meetings with clients to review performance and to develop strong working relationship
• Ensure best in class health and safety record and compliance across the site
• Build long term profitable relationships and develops new business opportunities by delivering operational excellence.
• Implement Company, Segment and Contract strategy as directed
   

The Ideal Candidate

Essential:

• Proven experience and knowledge of working in a management role within a large multi-site catering and soft service industry
• Previous experience of relevant services
• Proven track record of leading, managing and developing a team
• Leadership skills and knowledge - people management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Proven experience of managing long-term client relationships
• Proven ability to develop new business opportunities
• Proven budget management with P&L responsibility
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions

Desirable:

• Experience of working within a public sector environment
• Soft FM specific technical skills including contract catering, hospitality, vending, help desk, catering equipment maintenance and deep cleaning business areas including facility refurbishment, project management and procurement
• Proven experience of managing client relationships within a contract environment
• Qualification or relevant experience in Business Management.
• Qualifications in IOSH and COSHH,  Food safety qualification equivalent to CIEH level 3

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process