Global Communications Manager

Job Introduction

Are you an experienced communications manager? Do you enjoy building relationships? Do you love to work autonomously? Do you have experience working with teams across the globe?

We are looking for an experienced communications manager to join Sodexo following a recent business win.

You will need to be experienced in planning, developing and delivering a comprehensive communications strategy, ideally globally. You will be engaging with a broad range of stakeholders and strategies you create will need to meet the joint strategic objectives of partnership as defined in the contract.

You will need to be confident to guide your client whilst clearly articulating roles and responsibilities when needed, be good at building relationships and be a true expert in aligning different communication strategies to ensure they complement each other.

The role will be based from home/remote working with some travel, as this is a global role you will need to work with communication teams in different time zones.

Role Responsibility

• Establish operational BAU internal communications drumbeat, subsequently act as consultant/ guide.
• Establish BAU client/ customer communications to enhance overall workplace experience by adapting and sharing central BAU templates/ toolkit e.g. Site Comms Framework to embed consistent ways of working. Make use of existing client communication channels and use bespoke channels / materials as appropriate then hand over to Operations to run.  Subsequently act as consultant/ guide.
• With client, establish branding principles and guidelines if not already in place.
• Partner with contract Global Account Team and client communication specialist to agree and lead global communications for at least 3 specific projects
• Work with the client’s communications specialists to develop and implement joint strategic communications activities to support the effective transition of the new partnership, to embed and maintain appropriate changes to mind sets and behaviours
• Measure the impact of communications and recommend or implement improvements where appropriate
• Contribute to the wider Sodexo strategy for account communications, sharing best practice within the group and ensure alignment with overall Global Accounts Communications initiatives (including Sales Enablement)
• Provide coaching and support for the Sodexo teams on communications best practice

The Ideal Candidate

Professional:

• Proven experience of internal/corporate/consumer/client communications, either in-house or agency, ideally working within a complex environment
• Professional or higher qualification in internal communications or corporate communications
• Experience in comms support for complex change programmes
• Understanding of change management techniques and supporting communications interventions
• Experience of employee transfer
• Experience of developing and executing communications plans that use a wide variety of media
• Creative flair to develop engaging communications through a wide range of tools and channels
• Strong skills and experience in managing projects – so that plans are well executed and that stakeholders are fully engaged
• Excellent command of English language and keen attention to detail
• Experience of working in a multi-national environment
• Desired knowledge of the FM / pharma industries

Personal:

• Strong organisational skills & ability to prioritise & manage complex projects
• Excellent interpersonal skills, with an ability to work with people at all levels and across functions
• Ability to perform and to adapt in changing and multi-cultural environments
• Client focussed mind set and able to build client relationships at all levels
• Using persuasion and influence to win support for the benefit of the business
• Self-motivated, proactive and work well under pressure
• Flexible and able to cope with ambiguity
• Team player
• Role model for comms best practice

Package Description

£Competitive dependent on experience, flex fund and bonus

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process