General Services Manager
Job Introduction
Sodexo are currently recruiting for brand new opportunities in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
We are looking for a General Services Manager based on a stunning high-end client site in Fareham. You would be working for a great organisation with a fantastic working environment that delivers a great service to their clients and above all supports and develops their employees.
The General Services Manager will have strong Facilities Management with Soft Services bias looking after reception, security, cleaning, waste management, vending and M&E. Our ideal candidate would have good financial acumen and with substantial stakeholder and client management experience as well as Health & Safety experience with a strong ability to manage multiple projects. We are looking for a great communicator with high end customer service skills.
If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;
Careers within Corporate Clients
Role Responsibility
- Assuming total accountability for the organisation, operation, administration, control and service standards of all Hard and Soft services.
- Preparation of company and client budgets
- Ensure that all financial targets are achieved within the designated area of responsibility
- Be active during catering service periods to ensure that excellent levels of service are being delivered to the client and customers, to maximize contract retention prospects.
- Oversee the set up and lay – up of function areas and ensure that all areas are set in accordance with the unit level service agreement for all hospitality related service delivery.
- Action any customer complaints in a satisfactorily and timely manner, referring to the Account Manager where necessary.
- All health and safety information is completed correctly, dated and signed
- Comply with & oversee the team, all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace
- Ensure financial documentation & accountancy of the all departments is accurate & within agreed budget levels.
- Maintain excellent client relationships & communicate with the day-to-day client at every opportunity
The Ideal Candidate
Essential
- Experienced in using Microsoft Office
- Previous experience of operational management in a similar environment
- People management experience
- Ability to interpret and utilise financial and commercial information
- Excellent communication skills
- Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
- Manage multiple workloads and shifting priorities
- Positive approach to learning in role and identifying own training needs as appropriate
- Self-motivated and able to work on own initiative within a team environment
- Experience of delivering training
Desirable
- IOSH managing safely qualification
- SIA Licence, Level 2 Guarding
- HNC/BIFM etc.
- Experience of managing conflicting expectations of the client and consumer within one business area
- Previous experience of managing services such as cleaning, catering, security and technical services.
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
