General Services Manager

Job Introduction

Sodexo are currently recruiting for brand new opportunities in our Corporate Services segment. Sodexo is the 19^th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

We are looking for an experienced General Services Manager to be based in our prestigious clients site in Maidenhead. The General Services Manager will have strong understanding of both soft and hard facilities management, working experience in managing Health & Safety with a proven track record managing multiple projects. Our ideal candidate would have good financial acumen and with substantial stakeholder and client management experience. People Management is key to this role and you will lead and support a team.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Ensure that Sodexo continuously and effectively deliver the client’s needs to the agreed specified Service Level Agreements and KPI’s
• Effective stakeholder engagement across facilities and site governance
• Identify and manage suppliers where applicable to ensure that all work is compliant and does not expose the client or Sodexo to any H&S/Environmental or commercial risks arise
• Ensure compliance within client managed contracts and providing facilities representation on site.
• Liaison with the landlord’s management agent to address any issues that
• Managing multiple projects and priorities concurrently
• Ensuring effective relationships on site and ensuring both companies work in partnership to support the effective service delivery on site
• Employee engagement
• Effectively contribute to the business development pipeline through evaluation, review and recommendations for additional scope of work and services to the client
• Sell additional services and increase revenue growth of the contract through integration, innovation and efficiencies within the full Sodexo portfolio.
• Ensure the contract operates within the commercial and legal terms and conditions of the contract and de-liver to the SLA(s) and standards required
• Develop strong working relationships with on-site client(s) and Agents and operate proactively in line with the Clients for Life Philosophy to enhance client retention and customer satisfaction, gain referrals for new business and attract new clients and customers
• Interpret financial reports to influence local decisions and improve performance
• Ensure the risk register is completed and business continuity plans are up to date and can be implemented when needed
• Ensure the unit has a training and development plan to ensure that employees receive the necessary legislative training, on job training and career development activities to aid succession planning which are planned and recorded

The Ideal Candidate

• Previous operational management experience in facilities management environment
• People management experience – especially large teams operating across different shifts and services
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills at all levels
• Achieve set standards and operate to performance criteria; for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Proven ability to work in a partnership and collaborative way with other service providers
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative within a team environment
• IOSH qualification or equivalent
• Experience of delivering training

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process