General Services Manager
Job Introduction
Sodexo are currently recruiting for brand new opportunities in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Our client is sourcing for a General Services Manager based in Cumbernauld, North Lanarkshire. You would be working for a fantastic organisation that delivers a great service to their clients and above all supports and develops their employees.
The General Services Manager will have strong Facilities Management and Health & Safety experience with a strong ability to manage multiple projects. Our ideal candidate would have good financial acumen and with substantial stakeholder and client management experience. People Management is key to this role and you will lead and support a team.
If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;
Careers within Corporate Clients
Role Responsibility
- A ‘licence to do businesses created through the compliant delivery and performance of contracted services as measured through performance management systems and monthly management information reports
- Business, contract delivery and client risks managed in controlled and structured manner
- Maintenance of continuous improvement plans for specific clients and specific services
- Sector and account development strategies and plans in place together with controls and governance to ensure delivery of said plans. Ability to connect strategies to overall business plan as well as market and client demand changes
- Measurably strong client perception and satisfaction with services delivered
- High levels of client engagement via demonstrably strong relationships built on mutual respect and trust
- P&L’s being managed to deliver budget
- Organic growth (client and sector) opportunities identified and converted
- Client retention and contract extension opportunities identified and converted
- High-levels of team engagement (daily/weekly/monthly performance reviews)
- Recognised leader within the business and respected specialist in specific market sector
- Successful mobilisation and new services sold
- Formal client and industry recognition (awards) for services delivery, innovation, continuous improvement etc
- Creation of internal networks and forums for sharing best practice at technical, business, sector and client levels
- High performing teams, demonstrated through the PDR process and staff engagement surveys
The Ideal Candidate
- Proven track record of success in a similar role with at least three years’ experience
- Experience of developing profitable relationships for contracts
- Broad commercial experience and business acumen and knowledge of external industry developments
- Experienced in implementing company initiatives and change management processes
- Experience in identifying and selling new business
- Ability to lead and manage a high performing team
- Experience in delivering service excellence and leading team growth against this cultural behaviour
- Experience in Health and Safety systems and procedures, including Knowledge in Permits to Work
- Able to demonstrate a solution driven service, with ability to provide detailed multiple options/solutions to client.
- Demonstrate strategic planning ability, with focus on life cycle costings, demonstrating best value to customer
- Competent IT skills specifically Microsoft Excel spread sheets
- Preferred- some craft based experience relating to food production
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
