General Services Manager

Job Introduction

Sodexo Energy & Resources is looking for an experienced General Services Manager to join our team at a client site in the Preston area.

The successful candidate will be a strong people manager with experience in managing client relations and service delivery in the facilities and catering management arena.

Role Responsibility

• Manage the on-site contract and services to the agreed standards, ensuring that deadlines and targets are achieved
• Maximise the profitability of the contract and manage costs effectively
• Act as the operational interface between the client(s) and the account Manager/director (or equivalent)
• Manage the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on site
• Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
• Ensure that statutory requirements and company policies and procedures are followed and deadlines are met
• Build long-term relationships with client(s) that add value and are based on mutual trust
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
• Support the account manager/director (or equivalent) in the development of business strategy in line with current and emerging client needs
• Contribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
• Drive innovation and continuous improvement of people, systems, processes and services
• Support the business development and regional management teams to identifying opportunities with other clients to maximise profit and growth

The Ideal Candidate

Essential

• Experienced in using Microsoft Office
• Previous experience of operational management in a similar environment
• People management experience
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Positive approach to learning in role and identifying own training needs as appropriate
• Self motivated and able to work on own initiative within a team environment
• Experience of delivering training

Desirable

• IOSH managing safely qualification
• NVQ2 chef qualification, or equivalent
• CIEH Level 3 qualification
• Experience of managing conflicting expectations of the client and consumer within one business area

About the Company

Sodexo’s Energy & Resources team serves clients across specialist industries: oil & gas; mining and engineering; construction plus other energy sectors.

We have a dedicated team of 1,400 employees working at over 80 sites in the UK & Ireland region - often in isolated locations both on and offshore.

We deliver more than 100 services to clients, including design, construction and administration, light and technical maintenance, security, waste management, food services, sport and cultural activities, wellness and motivational programs and more.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.

All onshore and offshore operations are coordinated from our Energy & Resources segment headquarters in Aberdeen, Scotland.