General Services Manager - IFM

Job Introduction

If you’re a facilities manager looking for a new career opportunity this could be the role for you.

Based on site as part of a prestigious global IFM contract in Reading, Berkshire we are looking to recruit a General Services Manager (GSM) to take accountability for the soft and hard FM services on site as well as lead the team to deliver. Ideally the GSM will have a strong understanding of hard services and Catering.

The General Services Manager is required to be experienced in a variety of tasks including their day to day operational role as well as Finance/budgets/raising invoices and HR. We are looking for an individual who has a strong customer service, client focus and excellent service delivery. 

Role Responsibility

• Ensure local delivery of IFM services (soft & technical) at the site, ensuring cost, quality and compliance metrics are achieved by Sodexo
• Leading a  team to ensure delivering against Key Performance Indicators
• Lead the team to deliver scoped services daily ; to ensure client satisfaction and achievement of KPIs
• Interact with the teams daily – to ensure clear communication / develop at one team ethic in service delivery
• Support the Account manager as required
• Track and monitor Labour budgets
• Ensure undisrupted delivery of soft services operations to the business through internal and contract resources.
• Support with the delivery of the site business development plan
• Ensure that the Company's, the clients and statutory regulations regarding hygiene, food safety, health & safety and Equal Opportunities are complied with
• Utilise Sodexo systems, for example, UDC, SAP and other systems made available
• Recruit , induct and motivate, manage, train and develop all employees following HR policies and guidelines
• Ensure that in-house training and staff development is effectively carried out in accordance with the Training and Development Plan.
• Manage Sodexo personnel utilising Sodexo tools as part of the bi annual and annual review process/ PDR’s

The Ideal Candidate

Skills required

• IT literate – Microsoft
• People Management experience
• IOSHH
• Excellent communication skills
• Previous experience of operational management in a similar environment
• Proven experience of developing profitable relationships for multi-site contracts  
• Broad commercial FM experience and business acumen, knowledge of external industry developments & Contract development models
• Experienced in leading company initiatives and change management processes  
• Experience in identifying and selling organic business growth
• Experience working in a standards/compliance environment

Specific skills required:

• Soft Services background with exposure to Hard Services
• H&S Qualification – IOSH, RIPHH
• 3 years FM experience covering H&S

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process