General Services Manager - High Profile Corporate Head Office

Job Introduction

If you’re a highly experienced facilities professional then this could be the role for you.

We have a management opportunity based at one of our Corporate Contracts in the City, London and require a General Services Manager to take accountability for the delivery of the FM services provided on site.

Our client is a Major Global Insurer for which Sodexo provides facilities services worldwide. The London site is a key site within the client’s portfolio and features a comprehensive range of the services Sodexo provide across the contract

Role Responsibility

• Accountability for £2million turnover
• Responsible for 21 Sodexo employees, providing Security, Reception/ Concierge, Cleaning, Catering, Technical services, Post room and Horticultural services.
• Manage the on-site contract and services to the agreed standards, ensuring that deadlines and targets are achieved
• Maximise the profitability of the contract and manage costs effectively
• Act as the operational interface between the client and the account Manager/director (or equivalent)
• Manage the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on site
• Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
• Ensure that statutory requirements and company policies and procedures are followed and deadlines are met
• Build long-term relationships with client(s) that add value and are based on mutual trust
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
• Support the account manager/director (or equivalent) in the development of business strategy in line with current and emerging client needs
• Contribute to and maintain sector and account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
• Drive innovation and continuous improvement of people, systems, processes and services
• Support the business development and regional management teams to identifying opportunities with other clients to maximise profit and growth 

The Ideal Candidate

• Previous experience of operational management in a similar environment
• People management experience
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated and able to work on own initiative within a team environment
• Experience of delivering training
• Desirable
• IOSH managing safely qualification
• SIA Licence, Level 2 Guarding
• HNC/BIFM etc
• Experience of managing conflicting expectations of the client and consumer within one business area
• Previous experience of managing services such as cleaning, catering, security and technical services.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process