General Services Manager (Facilities Management)

Job Introduction

Are you a General Services Manager with experience of managing multi service lines?

Sodexo Corporate Services are recruiting a General Services Manager for our prestigious client site in Reading.

As General Services Manager you will be responsible for multiple services lines, with a strong bias towards Soft Services.  You will be a strong leader, able to develop and motivate teams with a passion for delivering quality service.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Manage the on-site contract and all services to the agreed standards, ensuring that deadlines and targets are achieved
• Maximise the profitability of the contract and manage costs effectively
• Act as the operational interface between the client(s) and the account Manager/director (or equivalent)
• Manage the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on site
• Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and values
• Ensure that statutory requirements and company policies and procedures are followed and deadlines are met
• Build long-term relationships with client(s) that add value and are based on mutual trust
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
• Support the account manager/director (or equivalent) in the development of business strategy in line with current and emerging client needs
• Contribute to and maintain sector and account development plans, as well as supporting the change manage-ment process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
• Drive innovation and continuous improvement of people, systems, processes and services
• Support the business development and regional management  teams to identifying opportunities with other clients to maximise profit and growth
   

The Ideal Candidate

Essential

• IOSH managing safely qualification
• CIEH Level 3 qualification
• Experience of managing conflicting expectations of the client and consumer within one business area
• Experienced in using Microsoft Office
• Previous experience of operational management in a similar environment
• People management experience
• Ability to interpret and utilise financial and commercial information
• Excellent communication skills
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Manage multiple workloads and shifting priorities
• Positive approach to learning in role and identifying own training needs as appropriate
• Self motivated and able to work on own initiative within a team environment

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process