General Service Manager

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Are you looking for an opportunity that will enable you to utilise your skill set to the max? Sodexo are recruiting for a General Service Manager to provide direction and expertise to the operation & delivery of soft and hard services.
In this role you will lead a small team to achieve their objectives while ensuring quality and compliance at all times. Engineering background would be desirable.

Role Responsibility

Safety and Compliance
•    Management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring the statutory requirements are met and all records maintained up to 
•    You must ensure that you do not act in any way that endangers your health and safety or that of others. 
•    All accidents and unsafe situations must be reported immediately and accidents recorded in the Accident Book and/or Salus.

General

•    Coordinate and direct all activities within the assigned area across ALL service lines
•    To ensure that all services lines at site, adhere to safe systems at work and all legislative requirements for their areas of expertise, supported by Centre of Excellence, Technical Service Manager  and Shared Services.
•    Delivery of activities agreed in local Account Strategies agreed with Cluster Account Managers
•    Monitoring and reporting of  the services delivered to Cluster Account Mangers 

Operations 
•    Responsible for the quality and consistency of Sodexo delivery across full service lines
•    Encourage and explore all opportunities for innovation and efficiencies with area in line with Cluster Account Manager
•    Manage Service failures with relevant service leads in line with operational processes or shared services requirements.
•    Plan and check that all Sodexo best practice initiatives are implemented.
•    Ensuring service lead have all relevant PPE
        To rollout/implement contracted services changes as agreed between Cluster Account Manager and Client
•    Select, recruit and induct the right team.
•    Direct Line Management of all Service Leads for designated area
•    Indirect influence on IFM Solution Centre activities ( SCM, Asset, etc) and Centre of Excellence colleagues
•    Manage team using the Sodexo HR toolkits in line with Sodexo Policy and Procedures
•    Deliver Sodexo “Huddles” and Team Meetings  to ensure “working as one team” 

The Ideal Candidate

•    Can evidence managing a team to provide high quality service
•    Excellent client and customer relationship management skills
•    Strong all round communications skills.
•    Relationship builder and experience in working in a matrixed delivery environment
•    It literate and financially astute
•    Broad knowledge of multiple service lines and their benefit to an organisation along with legislative requirements
•    Knowledgeable of risk and legislation across all service lines, does not need to be the expert, however needs to be able to mitigate these with the help of Sodexo experts and Governance and Policy.
•    ISOH Managing Safely
•    Qualification in Mechanical or Electrical engineering.
•    Previous experience in Managing Legionella.