General Manager (Airport Lounge)

Job Introduction

Do you have operational experience within a hospitality or restaurant environment?

Are you ready for the next step on your career journey?

We are looking to recruit a General Manager to work at Glasgow Airport across two executive business lounges. This role will oversee the running and overall management of the lounges, ensuring our customers receive the quality of food and service they expect. We are looking for someone who can provide direction and expertise to the team, driving standards and employee engagement to ensure a highly effective operation.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

No two days will be the same in the airport, working across the two lounges we ensure the airlines customers receive a high level of customer service, exceptional food and beverage offers and maximise their overall experience. This role involves working with the Client Lounge Manager, and Sodexo Account Management team, to bring added value to the contract through innovation, pro-activeness and service delivery. Building positive working relationships with airport teams, you will ensure all staff are trained, undertake staff appraisals, maximise customer service through training and create an environment where constant improvement is actively encouraged and recognised. Working with the Sodexo food and beverage development teams you will bring innovation to the food offers and be actively involved in the menu workshops. In addition you will complete reports, adhere to financial targets and complete all relevant health and safety and food safety documentation.

The Ideal Candidate

• Can balance between creating and working in a fun environment with clear high quality service and product expectations.
• Flexible to work 5 days out of 7 with shifts.
• Excellent communicator
• Motivated and an excellent motivator
• IT Skills

Package Description

Up to £33,000 depending on experience + bonus + benefits

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.