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General Manager (soft FM - MOD Site)

Please Note: The application deadline for this job has now passed.

Job Introduction

As General Manager, you'll have overall accountability and responsibility for the day to day management, co-ordination and control, ensuring standards of service detailed in the contract are maintained and developed by planning, organising and managing delivery of all services also ensuring your team(s) are engaged, motivated and getting the best from their role.

An excellent opportunity for an accomplished soft FM (cleaning, catering, hospitality and retail) services professional with strong leadership skills to join this new contract where you can truly make a difference supporting our Armed Forces and improve the quality of their daily life – as the site is not only their workplace but also a home to many of them.

As a new contract to Sodexo you'll drive the required standards; you' be able to shape and coach your team to strive for continuous improvement whilst working towards clear business goals; and have the ability to enhance personal development

We're delighted to have been awarded the HESITA South contract.  Project HESTIA aims to harmonise the provision of soft FM across the UK defence estate. The project will promote the well being of people within UK defence through the delivery of quality soft FM services that meet individual and defence needs are adaptable to local circumstances and agile enough to meet the changing needs of the defence community.

We are a key partner to the Ministry of Defence, running services at major UK and overseas military bases which improve quality of life for our military personnel. We’re proud that our work has a significant bearing on morale, retention and recruitment.

 

Role Responsibility

  • The overall accountability and responsibility for the day to day management, co-ordination and control of all Defence activity, as set out in the contract Schedule of Requirement (SOR) and operational manuals across the designated contract and affiliated sites.
  • Plan, organise and manage delivery of all services within all the operational business area
  • Ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area
  • Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations
  • Embrace the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values
  • Manage all aspects of performance of an assigned group of direct reports

 

*please see job description for further details

The Ideal Candidate

 

  • Knowledge and experience of working in a management role within the soft FM (catering, hospitality, cleaning, retail) service industry 
  • Leadership skills and knowledge 
  • People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures. 
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
  • Management knowledge of health & safety and food safety
  • Able to make independent decisions
  • Able to work on own initiative within a team environment
  • Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
  • Able to demonstrate attention to detail and adherence to standards
  • Able to analyse problems analytically, develop opportunities and implement innovative solutions

Desirable:

  • Experience of working within military environment
  • Previous experience in effectively managing in a similar role
  • Health and Safety qualification equivalent to IOSH managing safely
  • Food safety qualification equivalent to CIEH level 3
  • Budget management and control, P&L accountability

Package Description

Competitive salary of £34,000 - £36,500 plus benefits including bonus, pension, option to 'buy' additional flexible benefits such as holidays, healthcare etc

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.

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