General Manager (Healthcare)

Job Introduction

We are currently looking to recruit an experienced General Manager to take overall day to day responsibility for the operational management of the contracted services within The Haywood Hospital site, ensuring services are delivered efficiently and in line with the contract and statutory obligation, developing strategic relationships with clients and colleagues to further develop business opportunities.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Lead major operational change projects on behalf of the departments
• Drive operational improvement through innovation and an improved staff engagement
• Deliver a strong management review and control process with the operational manager including the monthly review and reporting process
• Take an active role in client meetings and proposals for new and existing services including continuous improvement plans
• Develop and maintain good working relationships with the senior managers of the client. Support operational managers in calculating uplifts and variations
• Work with the relevant Operation Managers to identify risks, issues and opportunities and ensure that the operations team have plans in place to address them
• Analyse performance trends and opportunities and determine how best the insight from this work can be turned into real performance improvements in the business.  Once agreed, support and drive the implementation of this
• Day to day management of the relevant Operations Manager including management of Operational budget, monitoring variations and investigating inconsistencies. Notifying relevant parties of any concerns or disputes with clear plans in place to resolve
• Assist in the strategic planning for future development of the sites’ and the business development of operational services

The Ideal Candidate

• Comprehensive experience of working in a management role within the soft FM service industry
• Specific technical skills including catering, cleaning and retail knowledge and skills
• Proven track record of leading, managing and developing a team
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Ability to analyse problems analytically, develop opportunities and implement innovative solutions
• Qualifications in HSWA, IOSH and COSHH, Food safety qualification equivalent to CIEH level 3

Desirable

• Analytical skills; able to understand complex performance issues and advise and able to prioritise action plans to resolve
• Experience of working within PFI environment
• Experience of working with Healthcare

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week, flexibility is a must. Normal working hours 8.00am - 4.30pm, with additional hours as business dictates.

Grade I1 - access to a variety of Sodexo benefits and discounts, flexible benefit fund and bonus potential

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.