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G6 CIS Support Clerk

Please Note: The application deadline for this job has now passed.

Job Introduction

We currently have an opportunity for a G6 CIS Support Clerk  to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

 

Provide Administrative support to the CIS office as per Para 1.1, Appendix 3, Section 7 of Part 3 to Schedule 4 of the Project Agreement.

  • Perform filing and maintenance of all CIS correspondence.
  • Monitor Group email inbox and maintain the electronic calendar.
  • Assist in other miscellaneous tasks as detailed by SO2 G6 CIS.
  • To ensure the smooth running of the G6 CIS office.

 

Process IT and telephony requests for new lines, moves and cessations and faults.

  • Record details on the G6 task lists.
  • Submit orders (SORFS) to BT DFTS on the relevant system.
  • Issue mobile telephones and facsimile machines within Colchester Garrison.
  • To support the activities of all units based at Colchester Garrison.

 

Operate and maintain relevant databases and spreadsheets detailing all Telecomm and IT holdings, issues and expenditure.

  • Process Telecomm bills and verify costs and utilisation (BT OneBill and PSTN Management Information).
  • Collate the relevant information to assist in the recovery of costs for unauthorised telephone usage.
  • Administer and maintain a spreadsheet of all CIS expenditure together with in-year details.
  • To assist the SO2 G6 in maintaining control and accountability of the IT and Telephony budgets.

 

Assist in maintaining continuous support to G6 CIS customers.

  • Provide advice to units within the Colchester Garrison area on CIS issues.
  • Provide necessary cover for the ATO in the event of leave/sickness.
  • Assist in the first level support for the Garrison’s standalone IT equipment in the event of leave/sickness of the IT Manager.
  • Maintain telephone assistance to remote units at Wattisham and Woodbridge in the absence of the permanent team member covering those locations.
  • Perform Authorised Demander (AD) duties for Colchester Garrison and supported units.
  • To provide excellent customer service to all users of IT and Telephony services within Colchester Garrison.

The Ideal Candidate

Essential

  • IT qualification (ECDL level)
  • Demonstrable ability to work in a successful team
  • Demonstrable ability to manage and prioritise workload
  • Professional demeanor which generates credibility amongst internal/external customers, staff and clients
  • 5 GCSEs at Grade C or above, or equivalent. Or NVQ Business Administration Level 2.

 

Desirable

  • Good aural communication skills
  • Knowledge of MOD regulations, practices and procedures relating to the post
  • Previous experience of working within a military environment
  • Knowledge of Defence IT systems
  • Demonstrable experience of working in the field of telecommunications

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

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