Front of House Supervisor

Job Introduction

We currently have an opportunity for a Front of House Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibility

Job Purpose

• Managing & motivating a team to increase sales & ensure efficiency
• Managing multiple priorities
• Relationship management maintain rapport with clients and potential clients and establish long term relationships for future sales
• Customer focus, the ability to provide excellent service to internal and external customers
• Analysing sales mix / sales data to establish the right service offer and products
• Ensuring standards for quality with in food delivery, customer service and health & safety are met
• Drive profitability for both Sodexo and client through excellence in execution
• Enhance Sodexo credibility through effective engagement with onsite client leadership team
• Deliver on brand integrity with in all Sodexo run outlets
• Develop and implementation of site business  and training plan
• Strength in being an ambassador of customer service at the highest level; customer service
• Maintain compliance with client and/or program contracts for all outlets

Accountabilities​

•      Knowledge of right retail pricing and packaging
•      Assisting in the P&L performance delivering on or above budget expectations
•      Analyse & interpreting trends to facilitate planning
•      Brand strategy, knowledge of the strategic alignment between products, local/regional/national.
•      Ensure compliance with licensing, hygiene, health & safety legislation guidelines
•      Promoting  strategic & marketing thinking in to the business
•      Handling customer enquiries & complaints
•      Preparing & presenting  staffing reports
•      Dealing with staffing issues, such as conducting appraisals, performance reviews
• & organising training & development opportunities across services

The Ideal Candidate

Essential

• Proven experience in managing and leading dedicated food service team
• Experience in retail marketing and promotional strategies
• Financial understanding & demonstrable budgeting management
• Personal innovation & passion
• Excellent customer service experience
• Good interpersonal skills
• Strong verbal & communication  skills
• Resolving conflict
• IT Literate
• Flexibility
• Team work skills
• Organisational skills

Desirable

• Hospitality management & hotel & catering
• High street retail experience preferred including coffee and sandwich retail provisions
• Appropriate personal qualities, practical experience & business acumen.
• Understand the unrelenting commitment to detail required for maintaining day in and day out brand standards at the high street level.

Package Description

Working Monday to Friday

7am - 3pm

Up to £11.44 per hour

Food Allowance

On the Job Training

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.