Front of House Manager - 3 months fixed term contract/secondment opportunity

Job Introduction

Sodexo are currently recruiting for a number of brand new opportunities due to growth in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!
Are you looking for an opportunity that will enable you to utilise your skill set to the max? 
Sodexo is looking for a Front of House Manager
to ensure that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times.

Role Responsibility

 
 To supervise the professional greeting of clients and visitors, to the highest standards.
 Leading, monitoring, motivating and inspiring the team; providing guidance and support. 
 Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services 
 On-going development of skills and knowledge for the FOH team. 
 Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary 
 Manage the implementation for any change or upgrade in software systems 
 Monitor budget and produce weekly/monthly reporting where applicable 
 Supervise the co-ordination of VIP Functions and events. 
 Review the uniform requirements and source new suppliers if needed 
 Management of the administration of the locations inboxes & General Queries 
 Management of Host/Hostess requirements at locations 
 Ensure client’s security and emergency procedures are adhered to at all times 
 Manage improvements to the current processes and procedures to ensure best possible systems are in place 
 Creative and diplomatic with real attention to detail 
 Ability to manage multiple high profile visitors at one time 
 Flexible - willing to go the extra mile when needed to successfully deliver a project 
 Provide all services in a professional and efficient manner to both internal and external customers, ensuring customer requirements are met and expectations are managed 
 Deliver excellent time management skills: ability to plan, multi-task and prioritise work to ensure all activities are completed within deadlines 
 Provide effective communication with colleagues and users to ensure customer expectations are met and managed to meet the client’s Service Level 
 Close collaboration with the Client Event Team – working with the team and their systems 
 Flexibility to travel between client locations to support requirements 

The Ideal Candidate

Essential 
 Commitment to Sodexo culture and service delivery 
 Ability to manage teams remotely 
 Ability to work on own initiative 
 Ability to work under pressure whilst never compromising professional service delivery 
 Friendly and approachable personality with the ability to operate in a confident manner 
 Close liaison with other service teams especially Security, Facilities (AV, Cleaning, Porterage, Events) and Catering 
 Excellent communication and “people” skills 
 Excellent communication and people skills with the ability to operate in a confident, polite and approachable manner 
 Motivated and innovative 
 Previous relevant experience within event / conference management 
 Management of team 

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process