Food Service Manager
Job Introduction
We currently have an opportunity for a Food Service Manager to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
Accountabilities
- Management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring the statutory requirements are met and all records maintained up to
- Risk management – minimise risk and maintain profitability
- Strategic and technical support – professional advice to customers, peers and team.
- Coordinate and direct all activities within the assigned areas.
- Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets
- Check and Review the work of team members.
- Look for and implement opportunities to drive Sodexo revenue and labour productivity in the units.
- Plan and check that marketing initiatives are implemented
People
- Select, recruit and induct the right team.
- Develop your people and ensure succession planning.
- Measure the performance of your people by giving feedback and reviewing and completing appraisals.
- Manage poor performance
- Communicate regularly – monthly meetings and daily face to face team briefing, deliver a weekly Comm Sell.
- Ensure your team deliver your operation to the service standards agreed in the contract with your client.
- Produce weekly & monthly flash reports with accurate data.
- Implement Clients for Life processes in your unit.
- Nurture client relationships in order to stabilise & develop them for long term partnerships
Finance
- Manage a team to increase the Client and Sodexo’s revenue opportunities i.e., commercial opportunities, labour efficiency and generate the GOP expected within the contract.
- Complete the unit budgets and forecasts.
- Protect the company’s profit by delivering your Sodexo budget each month.
- Generate the billing back up and maintain high quality records.
- Ensure cash, stock, debt and assets are properly controlled
Business Improvement
- Be proactive in overcoming barriers to success.
- Provide feedback on how we can improve our performance.
- Networking – keep appraised of best practise within the industry by maintaining contact with professional bodies in other market sectors.
- Responsible for driving Continuous Improvement through the account
- Identify opportunities for organic growth and new business
- Ensure that the Company’s accountancy documentation and administration procedures are carried out to the Sodexo Way Compliance Standards and that the necessary weekly & monthly returns are completed accurately and transmitted at the appointed time.
- Control all costs such as labour, expenses, stock levels as agreed with your line manager.
- Ensure tariff prices are correct, that all catering services are costed to the terms of the contract.
- Maintain levels of stock, stock rotation.
- Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace
- Assist with all aspects of the preparation of food service areas and presentation of food to the notified standard.
- Promote a friendly working relationship with colleagues.
- Promote a good company image to customers and guests by using positive customer service practices.
- To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities. To assist, as required, at special functions, some of which may occur outside normal working hours, for which you will be paid overtime.
- To report any complaint or compliment and take action if at all possible.
- To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible.
- Increase profit through driving up sales, and minimizing costs.
- Obtain purchases from Sodexo nominated suppliers.
- Comply with all relevant sections of the Quality Assurance Audit and to complete routine audits at a frequency as indicated in the “Unit Activity Calendar”.
The Ideal Candidate
Essential
Strong level of literacy and numeracy
Experienced Assistant Manager who has operated in a multi disciplined environment and a large diverse team
Highly effective communication and interpersonal skills
Clear and effective leadership style
Ability to analyse problems analytically, develop opportunities and implement innovate solutions/approaches
Excellent organisational skills
Computer literate
Able to demonstrate personal self development and development of team
Demonstration of team work, implementing initiatives and working on own judgement and decisions
Change management and performance management experience
As with any operation, flexibility is a must as the manager would have to work 5 days
Experience of working in a similar industry such as food service, catering or hospitality.
Previous food handling experience
Ability to adhere to all health & safety practices
Strong customer service skills
Good computer skills
Desirable
IOSH
RIPHH/CIEH
If IOSH & RIPHH/CIEH are not held, you would need to attend training courses to ensure that these are achieved
About the Company
Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.